Massage Envy

Avoid Alicia at all costs for your own health. I hate leaving a negative review like this but I had Alicia yesterday and I woke up bruised this morning. My back is red and blue less than 24 hours after. Can’t make this stuff up .. — Even after asking her to lessen the pressure only 2 minutes into the session and signing up for a light-medium pressure. She didn’t ask me once if I was comfortable after starting or after I asked her to lessen pressure, she watched me adjust the head rest 7-8 times because the cushion was falling off of it and my face was on hard plastic..Not once did she ask me if I needed help. I must’ve been visually tense during the whole massage. I also have an arm injury and asked her to stay away from it and she went right over it and now today my arm is throbbing.

When I can get a massage, it works out well. The people and services are great. However, there's little availability on the app, calling in to book appointments requires extra steps & is tedious, and I'm just overall unimpressed with the process behind it. I've had to go to other locations across town to get fit in, but they cancel on me far too often to be helpful (2x this month alone). The branch manager did call me back when I asked, but his options were just "call in and we'll try to help" as opposed to the refund I asked for. It stops being relaxing and enjoyable when I have to do this much work to get a simple appointment in a reasonable time period.

Been going to Massage Envy for many years! I have enjoyed wonderful much needed massages from great therapists like Sara, Heather. Also in the past: Gabby & Sasha! They have all been very intuitive in working the right spots & areas. Communication from everyone is great! LOVE Anitra!!! She is excellent!!!

Everything was so great! The customer service from Taylor over the phone, being assisted by April from start to finish and I got lucky enough to get in with Jenny who did a great job of targeting exactly what I needed! Great experience! And I’m glad I joined with the membership to make sure I keep taking care of myself! Update: I keep forgetting to add how great Anitra is also! I’ve had her the most at this point and she always does an amazing job!

I really love my monthly subscription here! The massage therapists have all been wonderful. I usually see Avery. I highly recommended regular massages here!