Massage Envy

Lobby decorated nicely, Brian did a good job! The front desk staff was professional, courteous, and welcoming as they always are. Kemp gives an excellent deep tissue massage. I'm very happy to be a client at this location.

I had not been for a massage in a couple of years, but I drove past a Massage Envy location in Chapel Hill, NC and felt inspired to schedule a visit. I've had increasing pain in my right upper back and neck. I did not know Megan before the appointment, but I will definitely be scheduling with her again. She took time to listen to my complaints and where I needed the most work. And for the first time ever in a massage it felt like she actually did what I asked and needed. While she did massage my entire back, neck and arms, she gave special attention (and more time) to my right upper back/neck. It made all the difference, and I felt less pain and discomfort after the massage. I was so impressed that I chose to renew my ME membership for the next year. The front staff at the Chapel Hil

Chapel hill Massage Envy is a collection of AMAZING staff! My experience there has been wonderful every time I’ve gone. Maria is the best! She takes great care of her clients ❤️

I’ve been trying to cancel my membership for two months and still haven’t received any help. I’ve spoken with the same staff member multiple times over the past month, and she keeps saying she’s left messages for Trevor, the manager, but nothing has happened. I’m still being billed, and no one seems able—or willing—to help me cancel my membership or even get in touch with the manager. An employee at the Durham location actually suggested I leave this review just to get their attention. I’m now trying to escalate this to corporate to get refunded for the past two months. This is unacceptable. Do not go to this location. I have submitted a North Carolina Attorney General Consumer Complaint Form

Worst massage experience of my life today. I booked a couples massage 1 day prior, and showed up 20 minutes early excited to unwind. When it came time to start, only one masseuse was available. She wanted to take back my partner to get started, because she had other clients after our 60 minute slot. She informed me that my masseuse, Frank, was running over with his current client. We agreed for her to take my partner back and get started, fully expecting to still be in the same room getting what we paid for once Frank was done. When Frank finally came out to take me back, he escorted me to a private room. I politely told him that we booked a couples massage, another masseuse told me that they couldn't do the couples because my partner was already in a solo room. Needless to say I was piss