Maitreya Retreat Spa

Booking was a pain and their website says they offer things that they don't. They were upfront about that, but fix the website! So I asked if there was a sauna we can use since it doesn't actually exist in the private room and only found out when we got there that the public area isn't included. Then they charged us 5% to use my credit card, also not upfront about that. The place is way too run down for the price and you can hear traffic from the private room. They'll also charge you $100 if the hot tub is dirty, which may be fair, but they can stop the nickel & diming. I'll try a different spot next time for sure.

Great spot to relax and take a hot bath. I found this spot when we were camping nearby and found out the bathrooms were out of the order at camp ground. Great customer service. Hidden germ for great gateway to relax and recharge. However, I took one start off because the shower room in the private bath house only has extremely hot water or cold water. It didn’t supply the right water temperature to shower. The stainless railing to the bathtub it’s loosen very badly. It needs maintenance and repair.

Violent, Aggressive, Unpredictable staff member. Cannot recommend this as a place to go in Santa Cruz I absolutely do not want to be writing this review, but I had such a seriously negative, deeply confusing, experience here, and feel obligated to report what happened. I have been to Maitreya many times before, and to Kiva before that. They're a local's spot, and there's not really any places within 100 miles that are anything like it. I came to Maitreya when they opened MLK day morning, having had a lovely hot yoga session from Village Yoga nearby, and desperately needing a shower and soak. I got checked in by a nice young woman, got a couple of warm towels, and went back into the locker rooms to change, shower and soak. Shortly into soaking, I realized I was pretty hungry, and remembe

The place is nice but the customer service over the phone is terrible. They had me on hold on a Monday night for six minutes and when I called back thinking it was an oversight, they put me on hold again before I could explain. Kept me on hold that time for nine minutes before I gave up. If you're already in the area it's worth popping in but don't expect to make a reservation on the phone.

I stopped by to see if they were open on Thanksgiving and saw the Maitreya maintenance guy peeing on the front porch. As a woman with no one else around, it really freaked me out.