MAC Cosmetics

I really like MAC and I love using their products. Every time I go in to test shades or get help choosing products, the staff is friendly and always willing to help. However, when it comes to getting your makeup done and making an appointment, I have now experienced two unfortunate incidents. The first was for my graduation. They only had one makeup artist working because someone had called out. She did her best, but she was the only one there managing the whole station. She was only able to complete half my face before I had to leave because it was taking too long and I needed to make it to my ceremony on time. The second time happened for Halloween. I booked an appointment knowing it is one of the busiest times of the year, but they called me the morning of my appointment to cancel. Agai

Everyone at this store is very kind and helpful. I have had my makeup done by everyone there and it always comes out amazing. Better than I expect each time. I always look forward to visiting this store.

Excellent products, but shockingly unprofessional customer service at the Santa Anita Mall MAC location. If a 0-star option existed, this experience would deserve it

Jannette helped me out and she really knew all of the products and was able to explain what products worked best for my skin tone. She was so friendly and fun to talk to and had the best customer service. When I need a refill on products I'm going back to Jannette !

I had the most terrible shopping experience with MAC. Do not shop online for MAC products. I used the 'try it on' app on their website and bought three lipsticks and gloss. However, when they arrived, the colors didn't suit me, and they weren't the true colors. I contacted customer service to exchange the colors, but they told me they couldn't just exchange the products; I had to return them, and I wouldn't get the discount. I was furious because it didn't make any sense. I wouldn't need to exchange them if the colors actually suited me. Plus, I don't want to return everything because I've already used some of them a couple of times. The whole situation was a joke. I might not spend a lot of money on MAC, but 80% of the cosmetic items I have are from MAC. However, the store staff was extre