Lux Nails Chester

I’ve been trying nail salons all over chesterfield and i hadn’t found one i liked until today! I was very pleased with Lux nails. The lady was very nice and communicated well and i felt comfortable there. She also did a beautiful job on my nails and depending on how long they last i will definitely be a regular here!

My fiancé and I arrived at this salon around 5:50 PM and were seated immediately. We both requested the Exclusive Pedicure, which is advertised as a premium, relaxing service. Unfortunately, our experience did not reflect what was promised. The pedicure water was cold, and I had to ask for warmer water. The technician appeared rushed and did not allow adequate soaking time before beginning the service. Several components of the pedicure were poorly executed or missing, the hot towels and hot stones were cold, the massage was minimal, and the overall service felt hurried. The technician also appeared visibly frustrated when I requested my French tip be corrected. The staff was not friendly or communicative and spoke among themselves rather than to us. Despite other clients arriving before u

My fiancé and I visited this nail salon at approximately 5:50 PM and were greeted and seated immediately. We both requested the Exclusive Pedicure, which is advertised as a premium service that includes a 4-in-1 indulgence box with choice of scents, hot stone massage, hot towels, and an extended, relaxing experience. Unfortunately, the service we received did not reflect what was advertised or what we paid for. To begin, the pedicure water was cold and I had to ask for it to be warmed. The technician performing my service appeared rushed from the start and did not allow adequate soaking time before beginning cuticle trimming and skin care. The entire service felt hurried and incomplete. Additionally, the technician was sniffling throughout the appointment, which was uncomfortable. Despite

I’m honestly very disappointed with my experience here. From the moment I walked in, I felt rushed and unwelcomed. The nail tech barely spoke to me, didn’t ask what I wanted in detail, and seemed more focused on finishing quickly than doing a quality job. The shaping was uneven, the polish was sloppy around the edges, and within just a couple of days my nails already started lifting. I also noticed the tools didn’t look properly cleaned, which made me uncomfortable. I paid good money expecting professional service and quality work, but this felt careless and rushed. Customer service and attention to detail definitely need improvement. I won’t be returning.

The only thing good about my service was the finger nail outcome. Toni was my nail tech, seemed sweet but didn’t allow me to clean my nails(when asked and I stated 2x), he didn’t clean my nails or cuticles(language barrier he acted as if he had gender me from being more persistent). At the end of my finger nails being done he drilled the inside of the new nails causing my real nails to be Brooke and irregularly hanging from nails (I thought he was drilling excess gel). They didn’t have a foot scraper nor pomade stone, and again he didn’t cut the cuticle for nails on my toes (I said 4 x , loudly I said “I don’t want a scrubbing I want scraping of the dead skin , he finally admitted they don’t even have a scraper or pomade stone) . I received a gift certificate for Mother’s Day which was the