Lush Cosmetics Towson Town Center

I love your bubble bath products. I have been a customer for two years. I stumbled upon your store by googling. It is fantastic for adults who still love a good bubble bath on occasion. Your store is always neat, organized, and clean. Your staff is knowledgeable and welcoming. Thank you for an excellent shopping experience every time I come in.

I’ve been shopping at Lush for over a decade 🌿 (since I was a teenager!) and have visited their stores in New York, Philadelphia, Baltimore, and beyond. No matter where I go, the vibe is the same: kind, welcoming staff who make you feel valued whether you’re buying one bath bomb or an entire haul. The Towson location especially stands out. On my last visit, I wasn’t even shopping — I just needed to rinse out a container before returning it elsewhere. The team let me use their sink without hesitation and chatted with me like I was a regular making a big purchase. That’s the kind of genuine service that’s almost impossible to find these days — truly above Nordstrom, Apple, or anywhere else. 💯 What I also love about Lush is their values: ✨ 100% vegetarian & mostly vegan formulas 🐇 Absolutel

I love Lush and have been using their products religiously for years. I love going around smelling each product and for the most part my experience has been positive. Yesterday, I went to this location with my husband and his little sister we were at the facial station looking around and one of the workers said as loud as possible “I hope my facial station stays clean.” We were the only people in the store at the time. It made us feel uncomfortable and incredibly unwanted in the store to the point I wanted to leave immediately. If they had a problem with us potentially messing up their station I would have been more then understanding if they asked us to be mindful of their work, but to be passive aggressive to customers was incredibly unprofessional and left a bad impression with me.

Friendly staff, great products. I highly recommend the 'Sympathy for the Skin' lotion. Very high quality product rivaling many others on the market.

This is my 2nd time at Lush Towson! Once in Valentine's Day and today! Both times I received excellent customer service. Katie and the other associates took really good care of me. I bought Super Milk after Katie gave me a sample last time. I also bought the Good Karma gift set, after buying the small Good Karma body wash. I will definitely be back!