L'Occitane en Provence

I came in wanting to try the viral shower oil that everyone seems to be using. The store was very well kept. The sales associate (who’s in the pic slightly) was so kind and helpful. I was not knowledgeable about the products and she answered all my questions and was patient with me. She let me try out the shower oil on my hand at the station and also other products in the line. I purchased the body oil and shower oil. She even offered a deal they have currently going on that my purchase fell under and gave me free samples.

I come here often to buy gifts, but I always have the best experiences! The lady that works here (whom I see very often) greets us with great hospitality and generosity. Every time I ask her to gift wrap the products, she does it very neatly with care, which makes me choose l'Occitane, and this location specifically, for gifts. Thank you always!

had a super nice experience with a sales associate named sophia! she was super sweet and knew exactly what to recommend! i went with the shea fab oil and the cleaning milk cleanser! both smelled very yummy! 🥰💕🫶

Yesterday on 12/11/2024 I had a very disappointing experience at L’Occitane that I feel compelled to share. With my hands full of bags do to Christmas shopping, I walked in and was greeted by Jackson. She started to help me; however, I noticed she felt type nervous in her recommendations, and was looking at Pam who I guess is her manager, who never acknowledged me or helped Jackson, because she was so busy looking at her computer. Poor customer service on Pam’s part. After making my way to the register to pay for the item that Jackson assisted me with, I noticed there was a tall floor basket filled with items. I expressed to Pam since she was closer to me than Jackson was that I couldn’t get to the register because of the basket, Pam looked at me, and turned away to her computer again. I

Worst service out of all Loccitane locations I’ve ever been to, and I’ve been to plenty in NY and NJ. Rude, disrespectful, not helpful at all. Never coming back. At some point I just wanted to leave everything and simply walk out. Thinking back I should have done that instead of still burning with fury and humiliation after a week passed by. I wished I remembered the name of the person that “assisted” me to warn others to stay away on the days she is there.