L'Occitane en Provence

I was doing a quick stop, 15min before the store close on a Friday night. I knew what I wanted so I knew it was going to be fast. The lady who helped me was super nice and was educating me about the product. I felt that I was really having a great experience, considering all the factors I mentioned. Thank you so much for doing a great job and I would definitely drive the 40min just to buy from you again. Sorry I didn’t catch your name.

Don't go to this store as it will force you to buy! And don't expect to get return to your original payment when you are not satisfied with your purchase EVEN IF YOU KEEP YOUR ORIGINAL RECEIPT! So I made my purchase with my Apple Pay and when I tried to return my stuff the black lady worked there just refused me to even try my Apple Pay tap return because as she claimed their machine is not working well! I was like " oh really ? That's not my problem okay? ?" And she kept saying I have to show her the exact card I used for this transaction otherwise it wouldn't work! Now! Listen! Every one in this world knows that whenever you make a payment through Apple Pay it just automatically generates a random digits card fall on your receipt once you tap on the cashier. There is no such exact card

A pleasant first experience! Liz was wonderful and she carries such a glow and joy as she’s helping you find what you need. She made me feel comfortable and at ease while I was being educated on their products! Absolutely none of that overwhelming type of customer service where the representative is just pushy or indifferent; she has such a warm personality and it was a pleasure getting to know her and L’Occitane’s products! Liz is also passionate and caring which is so radiating and contagious. Can’t wait till I run out of lotion haha! - Pedro V.

Do not expect any transparency when you are making returns. Lucy, the manager, will not take any accountability or give you return or exchange options if you were never issued a receipt. Instead, she’ll knock off a large percentage of your return (without even telling you) and issue you a store credit. When we questioned the credit we received and asked for a clear breakdown, we were with aggression from Lucy, in front of other customers. Again, we simply wanted clarification. As a former Loccitane employee, I am shocked at the way my experience was handled. This is not the kind of service I was trained to provide. The employees were also sneaking in snacks behind the counter as customers were shopping. There were peanut bags opened and in sight at checkout desk which really should not b

I went there today to return a product and the girl was so unwelcoming. It took 30 min to return the set i bought and she kept on asking me to wait to serve the other customers. First time she said you need to wait for 20 min. I asked about perfume and she was very harsh and really her rudeness had a negative impact on my day. I went to Natick mall the other day and what a huge difference, the sales assistant was so polite and helpful. I bought something from the Burlington mall after i made a return but only because i didn't want to go elsewhere. Going forward, I'm certainly not going back to that location.