laboratorie

I had a disappointing experience with Laboratorie due to a scheduling and communication issue that ultimately resulted in a no-show fee. At my first visit in August, I booked one follow-up appointment for October. That October appointment was later canceled in time, and I was not charged. I did not knowingly book or confirm an additional appointment beyond that. Months later, I was charged a no-show fee for a December appointment I wasn’t aware was still active. After reviewing my email history, I discovered that two future appointments had been created on the same day back in August. While the salon states that booking multiple future appointments is “encouraged,” this was not something that was clearly communicated to me, nor is it something I would normally do without discussion. Alt

I am very pleased with my haircut and highlights by Calysta. And my hair looks as amazing today, after I washed and styled my hair myself, as it did when I left the salon.

Katie did an amazing job with my haircut! She took the time to talk through the layered look that I wanted. Loved the outcome, will definitely be coming back!

After trying a number of local salons, have firmly landed with Labratorie the past few years. I see Rachel who has such a gift with hair, the cuts/styles are fantastic, prices reasonable and wonderful service.

Katie is a really great stylist. She always listens to what I have in mind and then makes it even better! Also just a really nice person to sit with.