Kiehl's Since 1851

This store is located in first floor on the public transit entrance side of GSP. It’s a small store but full of wonderful Kiehl’s products such as moisturizers, facial oils, dermatology solutions and skincare. Prices of the items are labeled in the shelves. They also have a small section to for trying out skincare products. We went during Black Friday sale. They had up to 50% sale on products. There were multiple associates at the store assisting customers. We were able to do an online order return quickly and purchased some new ones from the store.

Natalia at Kiehl’s provided outstanding customer service. She was incredibly kind, patient, and knowledgeable, and made me feel truly valued as a customer. Natalia took the time to understand my needs and offered great recommendations without any pressure. She’s a very nice person with a genuine, positive energy. Experiences like this are why I’ll continue shopping at Kiehl’s. Thank you, Natalia!

Dashai I believe that’s her name, is a gem! She’s very sweet and kind. Not only is she super knowledgeable and helpful, she’s a great listener. She understood what I was asking for, and provided me the best product to target my concerns. She even showed me other products to use in conjunction with what I came in for. This allowed me to have a full routine and I was also shown how to use and apply the products in the right order. Thank you so much to her!

Worst service ever ... not explanation of products bad service ... i will never go back there... they didnt give me the free hand cream i was supposed to get-if i spent over $75. i am sad . I have never been treated like this in a store...

This review is for Kiehl's Corporate, which I'm not able to find on Yelp. I sent this email to Customer Service this morning: "I am HIGHLY disappointed and dissatisfied with your Customer Service team over the last 2 weeks. Your 20% Friends & Family Discount was not working on the website on 4/2/20. I placed 2 orders that day and was told by a representative that there was a problem on the site and the 20% would be deducted later. Those orders shipped, my card was charged, and the discount was not reflected. On 4/10/20, the customer service rep said she could only give me 20% one of my 4/2/20 orders because I used a $10 reward coupon on the other order. She promised me 20% off my next order, which I placed that day (4/10/20). I just spoke with customer service today (4/13/20) and w