JCPenney Salon

Cala stopped servicing me mid service because she did not know how to shampoo African American hair. I removed my braids for her I tried coaching her through it. And because she was uneducated she told me that she was refusing. She yelled at me, was rude, unprofessional, and allowed me to leave with wet hair. After admitting ON CAMERA that I had done ABSOLUTELY NOTHING to her. Such a POOR representation of JCPenny

"I rarely get the chance to visit a salon due to my busy work schedule, but I am so glad I made the time for a color and cut with Kayla. Being a girl with thick, curly hair, I’m always a bit nervous, but Kayla was incredible. Even though it was my first visit, she treated me like a long-time regular. She is a true professional who guided me through the entire process and answered all my questions with ease. If you’re looking for a change, I highly recommend her! Thank you, Kayla, for the amazing experience—I’ll definitely be back soon."

I went here for my first time today in search of going from a short Bob to a pixie cut after my stylist turned me away and told me that a pixie wouldn't work on my hair. LEX took care of me and made me feel so comfortable! I am so happy with my results!

I’ve been going to JCP hair salons for over 25 years in the state that I moved to Texas from. This was my first and last visit to the JCPenney salon here in Waxahachie. I made an appointment with Vickie on August 18, 2024. She couldn’t boast enough about the 47 years she had been doing hair, and how many older customers would only use her because of her experience and technique. This was absolutely by far the very worst hair color and cut I have ever received from any hair salon, much less JCP. Not to get personal, but she was wearing a black top and black pants with black shoes, and she was covered in pet hair. There was an odor about her that made me sick to my stomach. The salon opened at noon that Sunday and I came in minutes after she did. Her station was filthy with hair clippings, a

I went as a walk-in. I wanted to give JCPenney another try after a terrible experience I had at the Cedar hill location. Let me just say Annette was absolutely amazing. I absolutely loved my hair! Will definitely be back!