JCPenney Salon

My daughter had her hair done yesterday 4/5/2025. My daughter left the salon hysterical crying, her hair is fried on the ends in addition she has burn marks on the back of her neck from the bleach. Her hair is 50 shades of orange, the highlights are not even, there’re foil demarcation lines, random splotches and no seamless blending. How do you come to the salon and leave looking worse?! Today we went back to the salon and were treated poorly, they showed absolutely no sympathy to a 14 year old girl. They stood by the service because it took the stylist “ all day”. Justifying the work that was performed, just because hours were spent doesn’t mean it’s satisfactory. It’s not anything like the inspiration photo, no one wants brassy uneven hair. I spoke to the Manager Donna yesterday, and b

This is the 3rd time I have visited the JC Penney salon and had an incredible experience with Christine Jai. I cannot recommend her enough! From the moment I sat down in her chair she provided a thorough and thoughtful consultation. She listened carefully to what I wanted and offered her advice which was tailored to my hair type. She did everything I asked and more! Christine is warm , caring, funny and her expertise cannot be matched. Every time I go I leave feeling beautiful. You can tell she really loves what she does and it shows!

I’m so very disappointed. I wanted a fresh haircut for the spring and had a clear picture of what I wanted. I must of said it a bunch of times that I wanted the longest length to be collarbone level when it’s dried. The picture I’ll post is of the photo I showed her and the. What I got. She butchered my hair, I don’t even know how to style it the way it is. The stylist was slow but that didn’t bother me as much as her comment “maybe in a couple weeks it will be the length you wanted” I cried in the bathroom, I’ve NEVER CRIED over a haircut. I would have appreciated it if the stylist said she couldn’t do what I asked, but instead she proceeded to butcher my hair. The cut has many layers and I have 2 layers. I’m so annoyed! Also the stylist tried to tell me she was going to have to charge ex

I cannot say enough wonderful things about Christine Jai at JCPenney Salon. I’ve worked in the hair industry myself, and finding someone these days who truly listens, cares, and takes pride in their craft feels rare. From the moment I sat in her chair, I could tell she was the real deal, experienced, kind, and genuinely passionate about what she does. I came in just wanting a simple long-layer cut with a little extra bounce, and she absolutely nailed it. It’s exactly what I had in mind, light, healthy, and perfectly shaped. Beyond her talent, Christine Jai’s energy is so warm and genuine. You can feel that she truly wants every person who sits in her chair to leave feeling good about themselves. She deserves so much recognition for her skill and heart. Sometimes the best stylists aren’t

I had a great experience on Wednesday this week at the Pennys salon. My hair was too long and needed a good cut and a color touch up as well. The stylist discussed a color choice with me and it was spot on. Love it and will be back!