JCPenney Salon

For paying 300.00 plus the keratin treatment should not b like this the second day & it’s still frizzy & it has no shine whatsoever. I’m very dissappointed. Michelle confirmed that the frizz would not b there after this treatment but she was wrong. Many of my friends get this treatment done by Dominicans and it last 6 months but me that I like JCPenney & trusted Michelle it did not work.

I had my hair done on January 18th, where I booked a partial highlight and a hair mask that was required when booking online. Julia, the stylist, was pleasant, but unfortunately, my highlights turned out with a “tiger” effect, which is unacceptable. Additionally, I was charged for a color lock keratin treatment and the mask which was not applied. Since my appointment, my hair has been frizzy, oily, and tangled, which is extremely frustrating. I reached out to the salon and asked for the manager to discuss my concerns and was connected with my original stylist, who suggested I come in for a wash to see what could be done. I decided not to take her up on this offer, as I'm not willing to risk further damage to my hair. I booked a $70 appointment but ended up paying over $200 for this unsa

I enjoyed every second of my appointment! I had Julie who was very attentive, knowledgeable and pleasant to talk to! Hair color came out beautifully and I would definitely recommend her for anybody who is interested in getting their hair colored or even just cut! Thank you Julie! Will definitely return for my next hair dye adventure!

I had Karyn as my stylist on 8-21-23. I went for a good cut and perm. I said I used white and gray rods, changed the white for pink. After the cut, I thought to myself that I may want top shorter, but upon seeing the difference between the pink (much smaller) and white, I thought just maybe it will work out. Well, this has been one of my top 3 perms during my life!!!! I will go back for color and I may just ask for her to shorten a tad. We'll see. Kudos to the Stroud Mall JC Penney's Salon! It was a very pleasant experience from start to finish!!!!

Don’t say your going to a wedding cause they will charge you more money! I was charge $100 plus with tip for a hairstyle that I could have done better myself if I had the time and I wasn’t even part of the wedding! I believe I was charged for some hair pins I didn’t even ask for as well. The style was so off and awkward! Michelle did a terrible job. So very disappointed! A style should never cost that much for one day!!!