JCPenney Salon

Normally I’m pretty chill about my hair but this experience left a poor taste in my mouth. I came in asking for just a split ends trim and some highlights which resulted in this terrible haircut (first picture). I decided to put my hair in the hands of someone who recently started doing hair. The color wasn’t necessarily what I was thinking but I shrugged it off, thinking I didn’t communicate even though I did show a picture of how I wanted my color to look. I didn’t notice the uneven parts until after I got home, otherwise I probably would’ve asked if a pro-stylist there could’ve corrected it. I live paycheck to paycheck so I had to wait until my next paycheck to fix what should’ve already been covered. I ended up going to another salon who was able to fix it, unfortunately resultin

I'm leaving wondering what the hell. So I came in for an Express cut for myself and a child's haircut for my daughter. It says online that the express cut includes a shampoo and conditioning thing but now blow dry. I got a dry cut that's it. Same with my daughter. Also when I booked online we were booked for the same time with two different people but when I got there it was the same person for both of us. The person was very nice but again what the hell

**For long hair customers afraid to cut it or do anything like I was!** Please read Tatiana at East town Jcpenney salon in Madison Wisconsin has colored my hair twice. She has never cut it so I had a hair consultation to explain to her and show pictures. This is due to past experience of not finding a hairstylist since I moved here 10 years ago and having done anything at all in many yrs. My hair was straight thats it. She heard me out she saw my picture, she understood bc I have very long hair. It was past my buttocks. I needed a style I needed some volume taken out. In my current job on my feet all day I was getting tired of the messy bun look and just putting it up. She heard me out she has some magic in her hands wow! exactly what I wanted and here are the pictures she gave me curls wh

My daughter got her hair cut here and the woman completely ruined her hair and she had to go pay for it to be somewhat fixed at a different salon. My daughter is still dealing with her hair not looking right a month later.

Absolutely ruined my hair. My hair was pretty healthy when I walked in, at least that's what she kept saying. Did the opposite of what I asked. Left with fried hair due to blow-drying foils, which over processed a couple of sections. I asked what volume developer she was using, never gave me an answer. I have breakage all over my head. I have harsh lines in one section in back, Zebra stripes. I haven't a clue to what I did to this lady. In her defense she did say she didn't know if she could do it or not. Gave me warm tones instead of cool. I had several inspo pics. I was clearly upset when I left the salon and was even more dumbfounded by the fact I couldn't use any of the first time client coupons and how the manager acted. I was told to come back the next day to have it fixed. No way. I