JCPenney Salon

I would like to rate a 0, but it would not let me -- I made an online haircut booking for my 10-year old daughter for $14 with Charmange. When I showed up, I was told kids' haircut is $20, and because of the length of my daughter's hair, it is additional $10. So the haircut price is $30, which is more than double of the online booking price!!! This is ridiculous and deceptive practice. It is absolutely outrageous and completely unacceptable. We just drove to your hair salon on a Friday evening to be fooled!?

I went to the hair salon yesterday, to get a haircut. I was showing a picture of what a wanted and we both agreed to how it should look like. The wierd thing is that I didn’t tell her how short I wanted. She didn’t ask me. She just cut it. I’m very sad and I have been crying all day and all night. It looks like one of the kids took a scissor and cut my hair. I will not recommend to go there. I walked down to the hair salon to talk to them and the manger didn’t even wanna talk to me. Which I think is not a very professional thing to do unfortunately

I was excited to try a salon that said they also do natural hair. Upon booking 2 appointments one for me and one for my friend, I was under the impression we would each get a stylist. However, only one lady worked on our hair. Thy advertise that they do natural hair but the “silk press” we received was a regular press. We were on the salon for 8hrs. She was scissor happy when it came to trimming. She also had negative talk about natural hair and proceeded to say how stylist don’t want to do our hair because it takes too long. The service was overpriced for what we got. Usually a silk press lasts 2-3 weeks, but the stylist said “it may last 1 day.” Overall I was not pleased with this salon experience, will not be going back or recommending it.

Salon is conveniently located at my local mall. I made an appointment for my mother. She wanted color (bleach) and a "not too short" hair cut. The manager did the color and hair cut. She was very patient and took her time with her. She made sure my mother was happy. Mom was very happy, the cut and color came out like she wanted it. Staff was nice. Salon was neat, bathroom was clean

We were looking for someone to color my daughters ends for her sixteenth birthday. We thought instead of trying any old salon go with someone who we thought knew what they were doing. On April 15,2018 we came for our appointment with Elena (I think is how you spell it). She was very courteous but seemed nervous from the get go, still we moved forward. She began the bleachin and I could see some places where she was going off too high or too low(not centimeters in one spot an inch difference) I said is fine it would blend or hoped so. Then she did not use the color she had bought specifically for my daughter ( we wanted a red, vibrant almost ruby like) she ultimately used a color they had in the store and it ended up auburn not RED and dull. Within a week it looked like someone’s orange gra