Hello Sugar | Orlando Sodo - Brazilian Wax & Sugar Salon

My experience was horrible as a first time customer.I did up getting stuck in traffic and got there in which I was late but I tried calling and texting. I got there at exactly 10 min mark. Instantly when I met with Tresia or Teresa, she instantly was combative, had an attitude, eyes rolled in the back of her head. I instantly felt offended because why are you giving off this negative energy to a new customer. I understood that I would have to rescheduled, but she didn’t even give me any options or anything. Just completely rude and ignorant for no reason.she just dismissed me and didn’t offer anything. she’ stated shes not waxing and servicing me and that’s it! I did absolutely nothing to the lady. Until I left and had to come back to literally beg to get another appointment with someone e

After some of the reviews and coming to see that similar people have the same issue it all seems clear. I booked an appointment for 4:30pm for the 22nd and I cancelled 12 HOURS IN ADVANCE and booked for the 21st but I had to cancel again (12 hours in advance) because something came up and that's just life, things happen. I rebooked again for the 22nd at a better time just for shian to tell me that I would have to pay a 50% no refundable deposit because of recent cancellations that were cancelled 12 HOURS IN ADVANCE. shian tells me that she understands but is is required to collect a deposit. I proceed to tell Shian that she in fact DOSE NOT.Understand and it's not that shes "required" to to collect a deposit, she WANTS to collect a deposit and saying she understands and continues to colle

After having trouble with the door code and calling with no answer, a kind woman eventually let me in. Once I signed in for my appointment, I waited over 30 minutes in front of both suites. I called and texted the AI number they provided after booking, and only then did I finally receive a call informing me that the waxer I was scheduled with had to leave for an emergency and that I couldn’t be rebooked until Monday. I completely understand that emergencies happen, and the caller who informed me was kind and offered a $5 voucher. However, waiting over 30 minutes past my appointment time without being notified was extremely unprofessional. In situations like this, clients should be contacted immediately so they don’t waste time driving to the location and waiting unnecessarily. It’s also wo

I arrived early for my appointment but had a very difficult time finding parking due to construction and limited availability, which was already stressful. When I entered the suite, the esthetician i think her name was Ariana according to the text, was not welcoming, no greeting, introduction or friendly interaction, which immediately made me feel uncomfortable. I was also instructed to undress in front of her, which I have never experienced before during a wax appointment and found very unprofessional. The waxing process itself was extremely painful compared to my usual experiences, with no prep like powder or effort to minimize discomfort. On top of that I literally have an ENTIRE PATCH of hair left on my butt strip almost like it was untouched. Overall, the service felt rushed, incomple

Today I tried a sugar wax and Shaveria was amazing! She was very informative. I was comfortable with her and she made sure I was okay throughout the service. I got a membership and will be going back to see her!