HELA Skincare- Soho

Although my aesthetician was nice, I was skeptical that she had her license to practice. I came in for their signature facial and have many concerns. 1. There is no consultation. You just go straight into the facial and you’re not even placed in a room. 2. The stream water smells of old water and the Hyaluronic facial suction lasted about 5mins and was extremely rushed. Took 0 gunk out 3. Was not told extractions would start and was startled by the random needle entering my face. I think there was more damage done to my skin than heal it. 4. Multiple times throughout this facial I was left alone, hearing chattering in the background. Overall my skin feels a bit hot, red and oily by the end of this rather than hydrated. Will be reporting to the state to make sure everyone is licensed a

I’ve been going to Fei for a while now, and I truly can’t imagine going to anyone else. Over time, she has consistently shown how professional, skilled, and caring she is. She always takes the time to understand what I need, makes me feel completely comfortable, and delivers results that I’m genuinely happy with every time. What makes the experience even more special is that we are both from Chongqing, so being able to communicate in our own language feels incredibly warm and comforting. It always makes me so happy and adds a personal connection that I truly value. What I appreciate most is not only her attention to detail, but also how much heart she puts into her work. It’s rare to find someone so trustworthy, dedicated, and genuinely invested in her clients. I’m so grateful to have foun

I had a wonderful facial treatment experience at HELA Skincare – Soho yesterday, and I genuinely couldn’t be happier. Iris, who took care of me, was absolutely amazing. She was professional, attentive, and clearly very knowledgeable about skincare. From the initial consultation to each step of the treatment, everything felt thoughtful and well-paced. Her technique was gentle yet effective, and I could tell she truly cared about my skin rather than rushing through the process. The overall experience was relaxing, clean, and beautifully done, and my skin felt refreshed and noticeably better afterward. I really appreciated Iris’s expertise and calm presence—it made the whole visit feel both reassuring and luxurious. I would highly recommend this place, especially if you’re lucky enough to boo

The overall atmosphere is calm and welcoming, setting the tone for total relaxation. Always asked and provided with water to hydrate before and after. I have been a client for at least 4 years now (before the renovations) and have worked with multiple professionals here (each has their own strengths and potential cons, depending on what you need) - one of the best is Fei (also goes by Phoebe), she’s attentive, careful, thoughtful and thorough in the way she performs the treatments and I can’t recommend her enough. The treatment itself was exceptional. Fei takes the time to assess my skin while listening to any concerns I might have, and then adjusts the treatment plan to address the skin stressors that day. The facial massages have always been a highlight—no rush, deeply relaxing while a

Have gotten facials with Katie for almost a year now and my skin has been steadily improving. I used to have alot of blackheads and she does great extractions on them. Now my face is so much smoother. I highly recommend her and will keep on coming back.