Hand & Stone Massage and Facial Spa

Worst first experience ever. One lady at front desk was still trying to assist me the other was the worst and had her manager on the line. Just out there stealing money from clients. Error happened from the original rep who booked my appointment I even called a day before to confirm and corrected her they said oh no we tried calling you back and you hung up. Am I stupid I showed up at the apt hour after? They didn’t even try talking to the asthetician to see if she can accommodate I even explained it was always supposed to be at my original time but she didn’t budge even though I tried explaining I am post partum and I had a gift card and left my newborn at home still nothing trying to understand my situation starting selling me new client amount like I am not here for that I wanted to us

UPDATED REVIEW: NOW 1 STAR!!!! (would be 0 if possible) ****PLEASE LOOK AT ALL THE RECENT 1 STAR REVIEWS FOLLOWING MINE! THERE IS A REASON FOR THIS!!!!**** I have also contacted BBB about this today since this is getting out of hand and a complete mess (btw, they also have an F RATING on BBB (I wonder why....)****** Now, here is my experience: This location has completely fallen apart. I was a member for over 7 years, and during that entire time I never missed a single monthly appointment. Like clockwork, I went every month — until BOTH of the main weekend female therapists quit (and now, looking back, it’s obvious why). That left one inconsistent female therapist on weekends, who eventually quit too, making it impossible for me to book appointments (I could NOT book a male therapist du

Carolina (unsure on spelling) at the front desk and Alizabeth (esthetician) were both incredibly welcoming, professional and efficient. They both provided a safe environment for me to unwind and enjoy my facial. Thank you both for your very kind help ♥️.

This location has gone downhill since I signed up years ago. I went on an active freeze a few months ago. I noticed that I got charged last week. I called up and was told it automatically starts back after 3 months. NO ONE told me that. I asked for a refund and they said NO. I said then cancel my account and they said then I would have to be charged one more time and have 90 days to use it. I already have 4 banked up credits and MEDICALLY I cannot go for massages right now and I let them know that. They clearly didn’t care just keep restating the policy to me over and over again EVEN THOUGH I WAS NEVER TOLD IT TO BEGIN WITH. Unfair and unprofessional.

I called to cancel my appointment. I was given an option to leave a message for cancellations, so I did. Shortly after I called, I received a text asking if I wanted to reschedule. So, obviously I canceled! This was 2 days before my appointment. They called and told me I was a no show and charged my debit card including a tip. $139! I am contacting my lawyer and taking them to small claims court. I canceled. Someone on their end messed up..charge them!