Hand & Stone Massage and Facial Spa

Abby is the absolute best! Very professional and her massages are very thorough. Everytime I leave her I feel wonderfully relaxed. My experience is always pleasant and professional when I visit. However, I am displeased with and shocked at how the argumentative the manager (Michelle) of the location has been with me over the telephone on more than one occasion. Her communication skills are ineffective while her tone is unpolite and condescending. She's very argumentative. It concerns me that she would speak to a customer that way. I can only imagine how she speaks to staff. Training on customer service and overall communication is recommended. Avoid her at all costs if you want a pleasant experience. That woman wants to talk down to you and argue. Abby is terrific!!

I booked an appointment using a gift card and provided the gift card code at the time of booking. While driving over, I called to confirm whether the physical card was required and explained that I was already en route. I was told the physical card was mandatory and given two options: arrive late and have my session significantly shortened, or cancel and be charged a $40 fee. No alternative solutions were offered beyond those two options. I explained I was rushing back to retrieve the card and trying to make it on time, which was both stressful and unsafe on the road. At that point, I decided it was no longer worth continuing to drive back and forth, as I would have very limited time for the appointment and did not feel it was safe to rush while driving. I called back to explain that the

I had an OUTSTANDING interaction with Michelle R. from the Flourtown location. I was given a gift card as a housewarming gift, and didn’t know that it had an expiration date. I called the Flourtown location where the gift card was purchased, and Michelle R. was understanding and thoughtful. Although our interaction took place over the phone, her warmth, kindness and willingness to help was felt through the phone. ⭐️⭐️⭐️⭐️⭐️ Thanks again Michelle!! You are a gem😊

Refused to give me a massage because I have cancer and failed to tell me this till I was in the room with the masseuse. Put it all over my forms before I went in guess they don’t bother reading them. One of the most humiliating and embarrassing experiences of my life. Guess this is not a cancer friendly establishment. For that reason alone would not recommend!!

The service was good. Tried the cupping and that was enjoyable. Most importantly, massage organizations always have you complete paperwork about yourself and your preferences and then it seems those preferences are never shared with the actual massage therapist. This time the massage therapist actually took the time to ask me what my preferences were. Love that!