Great Clips

I went in looking for a trim, I came out with a choppy, sloppy bob. I thought for a quick trim I’d be okay getting a cheap haircut, but boy was I wrong. Selena was my stylist. I asked to have my hair cut with a center part, keeping the long A-line shape that I already had. I asked Selena to take off what she thought it needed and maybe a little extra in the back so the a-line angle was a little more pronounced in the front. She cut it so short in the front and then asked how it was looking. I told her was not angled and she said she “rounded it a bit.” I pointed out that it was now shorter in the front and longer in the back and that it was explicitly what I didn’t want. I asked if I was using the wrong term by asking for an a-line cut and she actually said she thinks it’s a “v-line.” She

I had a very bad experience at this salon. My hair was down to my hips, and I asked for long layers. Instead, the stylist cut it all the way to my shoulders too short with different sizes both sides. This is not what I asked for at all.I am very disappointed, deeply hurt and upset,simple “sorry” at the end cannot fix this, please atleast don’t touch it if you don’t know how to do it. I will never recommend this salon to any of my friends 0 rating.

It was so good and satisfied with my hair cut. Appointments much needed to get your turn.

Dear Great Clips Management, I visited your Westford location this morning for a haircut and wanted to share my experience and feedback. I arrived at least 30 to 45 minutes before opening to ensure I was first in line, as I have a busy schedule later in the day. However, I was surprised and disappointed to find that when the salon opened, I was told there were two people ahead of me who had entered through another door. As I was the only person visibly waiting at the main entrance, this situation was quite frustrating. To avoid confusion and enhance customer satisfaction, I suggest the following: 1. Clearly Communicate Policies: If appointments or accommodations for elderly and at-risk customers are in place, please make this information prominently available on your app and at the salon e

I had a very frustrating experience at Great Clips in Westford. Initially, the app wouldn't let me check in due to wait times exceeding two hours. Once I was finally able to check in, I waited for the notification text for my turn, which came after about two hours. When I arrived at the salon, the screen displaying the queue had been turned off, so I couldn’t see where I stood in line. There was only one (Asian) stylist working— who was attending to a customer. She asked me to wait, and I complied. However, after she finished with her current customer, she checked me in but then proceeded to attend to four other customers who arrived after me. I waited patiently for nearly an hour, but my turn never came. Despite the lack of other waiting customers initially, I felt completely ignored as