Ginger Lily Med Spa

My husband prepaid for 3 laser treatments, and for over two weeks I have been trying to schedule my first appointment with no success. We have called and sent multiple text messages, but no one answers or provides any clear information. We were told that follow-up information would be sent, but we never received anything. It is very concerning when a business accepts payment upfront and then becomes unreachable. At this point, due to the lack of communication and professionalism, I am requesting a refund for the unused treatments. If this matter is not resolved promptly, I will have no choice but to pursue formal action to recover the money paid for services that have not been provided. Customers deserve clear communication, reliability, and accountability. In response to you: Of cours

Zero stars if I could I had prepaid a 3 treatment service for laser hair removal. I made an appointment online two weeks in advance and received confirmations and reminders. We took time off and drove 40 minutes, arrived on time, only to find that no one was there. I called her and she told me the appointment hadn’t gone through and asked me to forward my confirmation email, then told me to come back the next day and said she would call me with a time. She never called. I followed up at the end of the day, and she again said she would call back soon — which did not happen. I didn’t hear anything until a week later, and that was only after I had to reach out and complain properly. This is not run like a professional med spa. It appears to be one nurse operating on her own schedule. The

I paid for a 3 session laser package back in October 2025 and it is now the end of February 2026 and I’ve only had two sessions, and the reason for this is due to horrible communication. The first session was fine. My second session I was waiting 45 minutes in the waiting area as she double booked me and I had specifically taken time out of my work day to be there. Now I’ve been trying to schedule my third session for over a month and still unsuccessful due to extremely poor and now nonexistent communication. She never sends an appointment confirmation and responds very vaguely to messages with one word responses so I’m always confused as to what she means. I tried to be patient due to the snowstorms and her being sick. However, the frequent last-minute cancellations and poor communicatio

Kim is absolutely incredible! She’s not just great at what she does—she makes the entire process enjoyable. Thanks to her plan, I’ve lost 50 pounds and feel better than ever. She’s patient, positive, and honestly, just a pleasure to be around. If you’re looking for someone who will guide you every step of the way (and make you look forward to every session), Kim is the one. Thanks Kim, you make this journey way more rewarding than just the weight loss!"

I recently tried the Emsculpt treatment and I have to say I am extremely impressed with the results. Not only did I notice a significant improvement in my muscle tone and definition, but I also felt stronger and more confident in my appearance. The treatment itself was quick and painless, and Kimberly was so professional attentive and made me feel comfortable throughout the entire process. I also appreciated that there was no downtime after the treatment, so I was able to resume my normal activities right away. Overall, I would highly recommend Kimberly and Emsculpt to anyone looking to enhance their muscle tone and strength. It is a great non-invasive option. I am definitely planning on going back for more sessions in the future!