Frais Spa at The O Hotel

My wife and I booked a massage together but not a couples massage. They gave us a rose petal, lemon, and sea salt foot soak and some nice tea to drink to start off. Then they put us in the couples suite which was a nice bonus. This place is nice, clean, and the staff is friendly. The massage was excellent. The masseuse focused on the areas I told her to and avoided the areas I told her to avoid. My wife and I left feeling very relaxed. I would definitely go back.

It was a rainy day in downtown Los Angeles so I decided on my last day of vacation to get a massage. Frais happened to be directly next door to my hotel. I walked in to see if I could schedule a 'day of' massage and the owners were super sweet and accommodating. The spa and steam room were clean, cute and relaxing. They had all sorts of products at your disposal! I had a 1 hour massage with Shea. She was incredible. I like my massages with very firm pressure and she was able to help release a lot of my trigger points. I think she even went over my 60 minutes! What a wonderful find and relaxing day in the city.

I previously given a 4 star review but I’m so disgusted by my return visit. There was no one to check in and I wandered into to spa and found my own locker. Then after I was waiting for massage My therapist Jennifer informed me she would be 30late! There is no sauna or steam services like promised. After tipping, I found a mysterious $25 charge on my cc almost 15 days after my service. I called and complained and was told that was the tip she felt she deserved. That’s fraud!!! IT WAS A BAD MASSAGE AND THEY WILL STEAL FROM YOU!

In town for a convention and was looking to have some neck work done before jumping back on an airplane. I found Frais Spa on Google and noticed it has several 5-star reviews. Great! To book an appointment, I was asked to download an app to my phone, create an account with my personal information, and to pay up front as I selected my preferred massage and time. I selected 11am and put $110 on my card. I then checked out of my hotel, and walked 15 minutes to the spa location. As I arrived at 10:45, my phone rang and the spa employee informed my that there had been a "glitch" in the system and that my appointment couldn't be honored. They offered to call me back when they arrived at the office to determine if something would be available later in the afternoon, with the possibility of a 3p

Frais Spa was an amazing, relaxing experience! Overall, the spa is calm and clean. I received a deep tissue massage from Jackie and she was AMAZING! I will definitely be returning and I would highly recommend. The sauna afterwards was the icing on the cake after a great massage :)