Expert Nails & Spa Willoughby

such a bad experience - I usually always go here to get my nails done but after this last time, I won’t be going back. The guy who did my nails seemed like he had no idea what he was doing. It took almost 2 hours ! He left gel polish on my skin, I have one pinky nail that is long and skinny the other is short and wide with way too much acrylic. These look like my teenager could have done them. He also filed a chunk out of my skin, I was bleeding and he didn’t even try to clean it up or apologize he just kept going. So unsanitary !! Never again!

Alie was awesome. She was focused and made sure I got exactly what I wanted. Ive seen her twice now and have been beyond pleased both times

The worst experience I have ever had. She was rushing doing my nails and didn’t even take the time to put polish on my full nails. Never cleaned them up. I have never had this happen. I will not be returning. I ended up showing them what I wasn’t happy with and all they offered to do was take it off! Not even fix it. I paid $60 for this and I left crying! Never again!!

Went in with intentions to remove my acrylic nails for good but Ryan convinced me to try builder gel. He did a fantastic job and paid attention to detail and what I asked for! I am happy with the results!

I went in and mind you I haven’t gotten my nails done in about a year… I see Kevin. And I check in online on the tablet like they ask when you arrive. I selected manicure. I sit down, and informed Kevin I would like Gel polish and not any artificial nails being placed on. Then he starts getting ready to put powder on? I quickly stopped him and said no just gel. I guess we had miscommunication or something but I thought I was pretty specific how I wanted a gel manicure. So then he starts putting the polish on without cleaning around the cuticles or anything. I was like okay this is a joke lol. And I was like sir can you please clean around cuticles and not polish over the nails… he literally said next time! I was baffled. I said no please remove them and I can just do myself then and I wil