Emerald Skin Care
Napa, CA · Day spa
- Address
- Emerald Skin Care, 1920 Lernhart St, Napa, CA 94559
- Phone
- (707) 226-2700
- Website
- www.emeraldskin.care
- Status
- Closed · Opens 9 AM Mon
Emerald Skin Care is a salon located in Napa, CA. It is one of 190 salons listed in Napa. Its 4.3-star rating is slightly below the Napa city average of 4.7 stars. There are 5 photos associated with this location.
Hours
| Saturday | Closed |
Customer Reviews
Skin care excellence! I’ve been a client of Susan’s at Emerald for nearly 30 years. From adolescence to adulthood, she’s been treating my ever evolving skin care needs with professionalism and kindness. I always look forward to my treatments! Susan knows her skin care products and carries a great line. She often makes suggestions for items but never pushes me to buy. The staff at Emerald is inviting and efficient. They have always been patient with my challenging schedule, and the wait/cancellation list often provides great results when I am in a pinch. I couldn’t be happier with the Emerald team. Bonus: The building is spectacular and beautiful. With each visit I receive a true 5-star hotel-spa-like experience for an excellent price. I am a loyal customer for life!
Their services are okay, but they have messed up my appointment schedule multiple times. I arrive to do two services and they just say “Oh, we don’t have time for both, so you can only do one”. Or “We only had you down for one service, not both”. They also never charge the same amount for the same service. I’ve gotten the same service multiple times and every time is a different fee. I wish they paid more attention to detail with their scheduling and payments. Some people have to take off work for these things, then to find out you have to take more time off another day is extremely frustrating.
Had a bad experience trying to product from this place. First I call to inquire if they have my product in stock. The woman on the phone can't understand what I'm asking about (I read the title right off the package.). She ''thinks" she has the right item, so I drive there and find they are out of my product, but wanted to sell me something else. The 'receptionist' says she'll check with the owner and will call me to advise. She calls 3 hours later to advise that the order was placed and should arrive in a week. I called back 1 1/2 weeks later and leave multiple messages. They finally call me back and tell me they don't have the product and NO order was placed. Plus, they can't even advise when the product will be ordered or when it may arrive!!! I don't recommend this place at
I have only experienced the desk girl and work on my face by Dr.Chang. The desk girl was efficient and nice. And Dr. Chang is wonderful. She is absolutely caring and sensitive in her work. I am very happy with the results!
I love this place. The staff is extremely helpful and professional, and Dr. Chang is wonderful. I've recommended it to my local friends and will continue to do so!
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.