Drybar - The Domain in Austin

I had to admit, the 1 star reviews left me a little hesitant booking my hair appointment for my sister in law's last weekend. Honestly - I am glad I made the right choice and gave this place a chance. It was a busy day on Saturday morning but I only had to wait 5 minutes after my scheduled time. The stylist Tori is really nice and is extremely talented. I asked her for advice on which hairstyle will be best for the chilly windy day since the ceremony will be outside. She recommended me to do the old fashioned because she is confident my hair will stay despite me telling her that my hair is too fine to have any curls or waves stay up. She proved me wrong in the best way possible. She gave me the best blow out I've ever had at drybar and my hair stayed in place the whole wedding. I was co

I left my appointment at Drybar Domain with my hair still wet, which was extremely disappointing. I asked for my hair to be pinned curled, and my stylist responded with, “I’ll try,” then later told me my hair was “too straight” to hold them. I’ve never had an issue curling my hair before, so that explanation didn’t make sense. This isn’t my first negative experience here, which makes it even more frustrating. I’m paying for a service, and I expect to leave with my hair finished and styled properly. Instead I had to go straight home to fix my hair, having to reschedule plans I had made afterwards. I attempted to contact the manager to discuss my concerns but never received a call back. At this point, I’m seriously considering canceling my membership after multiple disappointing visits. I

I have had a drybar membership in the past and had great experiences with senior stylists at this location. I called to make this appointment this morning and asked for availability with senior stylists this week. I asked for availability this upcoming Friday and the front desk lady left me on hold for 10 minutes then abruptly hung up the phone without answering my questions. I would’ve appreciated more respect and professionalism.

Thank you Zoey for my gorgeous style! I had engagement pictures and you helped me feel gorgeous and ready!!! And thank you for the friendly convo, yummy drink and Family stone on the tv :)

If I could give zero stars I would. Definitely do not recommend this location. GO TO THE DRYBAR AUSTIN LOCATION!!! To start this off my mom schedule for herself, myself, and my sister to get our hair done on Valentine’s Day over the phone with Val. We show up bright and early that day to only be told they didn’t have appointments for us. Lo and behold they accidentally booked us for April 14th. As my mom is asking what they can do to fix the issue they created Noelli the manager proceeded to say we can’t work you in today. Then said or I can do one of you at 7pm UMMM we have a dinner at 6:30pm that’s why we booked for 9am. She then made it sound like we were inconveniencing her and said “I will go out of my way to work overtime and fit yall in at 5:30-5:45pm” WHAT DO YOU NOT UNDERSTAND WE