Drybar - Pasadena

I had a difficult experience here. My stylist didn't know how to do the style I'd requested when I booked more than a month in advance. She hadn't worked there long. A supervisor checked on her, and she asked for help, but the superbly said she was busy. Ultimately, she burned me on ky eyebrow, and I'm sharing pics of it 7 days later. I also literally caught a falling hot curling iron before it landed on my leg. I don't blame my stylist. She was doing her best. I blame management. This happened before I attended the Daytime Emmys, which is why I needed my hair done in the first place. This was the 2nd year in a row I booked Drybar before the Daytime Emmys, but I am not at all pleased to have this burn that will likely scar.

I had a very disappointing experience at this Drybar location and unfortunately will not be returning. Before booking, I made sure to request a stylist with experience working with very thick, curly natural hair. When I arrived, however, I was matched with someone who clearly had no experience with my hair type. While the stylist was very kind, she had no idea how to properly manage or blow out my hair. What should have been a straightforward service turned into over two hours of someone essentially “playing” in my hair. At one point, another stylist even had to step in to help because she wasn’t sure how to proceed. To be clear, my hair is not unusual — it just requires sectioning and proper technique. By the end, I felt the stylist had given up. I was uncomfortable the entire time, esp

Appointments: stylist calls me 10 min prior my appointment that they are running 20 min behind due to the client in front of me I understand things happen but if the tables were turned they would’ve canceled my appointment if I was late I understand things happen however calling a client 10 min and or even 15 min prior is not okay.

Dear Drybar Team, I’m writing to express my disappointment regarding a recent experience at your Pasadena location. I had a scheduled appointment, but upon arrival, I was informed that it had been canceled. This was especially upsetting as I had rearranged my schedule and made significant efforts to attend. Unfortunately, this is not the first time I’ve encountered such an issue. It’s frustrating to feel that there’s a lack of communication and accountability in these situations, which reflects poorly on the level of service. It’s not just the inconvenience—it’s the sense that my time and loyalty as a customer are not being valued. I also want to highlight an imbalance in how cancellations and delays are handled. If I cancel, I am charged a $25 fee, and if I am late, my appointment is c

This location really needs to work on their customer service—starting with the manager. 1. There was no greeting. No effort to make a client feel welcomed. 2. The entire experience felt rushed, like the staff just wanted to go home. That’s not the customer’s fault—if you accept late appointments, you should deliver the same level of service. 3. I was given attitude just for requesting a specific style, as if I was wrong for even asking. If a service isn’t offered, communicate that professionally—don’t make the customer feel uncomfortable for speaking up. You’re paying for a service that should make you feel confident and heard. Instead, I felt like I couldn’t even express that I wasn’t happy with how things looked. The energy was “hurry up and leave,” not “how can we help you?” As a mana