Daphne European Skincare & Sugaring Studio

Got a facial here in the fall (was just looking to book one and realized I forgot to leave a review). This was my first time at Daphne- my friend made the appointment for me- she was told the owner would be at the getting that day and would help recommend the facial I should get. I booked in for the longest most expensive one just to make sure I saved enough time for my booking to get the best experience. The day got away from me a little bit so I basically ran there to make sure I was on time which I was. I checked in, the woman at the front desk just said "oh you booked my favorite facial" and told me to sit in the waiting area (3'x3' nook next to bathroom) I waited there for half an hour. Finally the facialist came out and said sorry my last client ran late with an eye roll. And that

I love Daphne. All kind women here. Incredible facialists. The space is a quiet and cozy sanctuary. I’ve received my fair share of facials, but after discovering Daphne there’s no place else I’ll go. I hope they stay open my entire life! The owner is so sweet thank you Gia!

I'm sorry to say after a friend's recommendation and a week of looking forward to my appointment, this place is not for me. The storefront is inviting and the front desk person is sweet. The rooms are cramped and the products smelled bad. The technician was thorough but non-communicative. Her feedback on my skin was harsh and she only explained her process when I asked direct questions. Also, she reached down my robe to massage between my breasts without warning- I would have appreciated a check-in. There was confusion with my initial booking so I emailed back and forth with someone. I specified my interest in the micro current facial. They booked me for a more expensive facial which did not include micro current. Unfortunately, this was not made clear to me until half way though my treatm

What the actual hell. I’ve come 4 times during business hours to purchase products and waited outside for 20 min, then checked back between errands. This place is a joke. This back in 5 min sign has been up for over an hour. Get it together!

this was my second time at daphnes and i wont be going back. not a relaxing spa experience, the facialist didn't explain anything that was going on, gave me so much attitude, rude, didn't even ask if i had any allergies! super red flag. id rather go somewhere where you feel welcomed and not awkward and scared to say something to your facialist if you're going to be spending that much on a facial. the person checking in was also rude and not welcoming. WILL NOT BE RETURNING. THERE'S SO MANY SPAS IN NYC YOU'D THINK THEY WOULD WANT LOYAL CUSTOMERS TO RETURN. also feels like they're always trying to upsell. also feel like they didn't give me a treatment i asked for because they ran out of something, felt like a lie? really really rude and bad service.