Cosmo Prof

Worst customer service ever! I sent my daughters in to pick up some products for me, and the employee wearing a Hello Kitty shirt had the worst attitude and customer service I’ve ever experienced. She refused to help them, even after I got on the phone, and was extremely rude during our conversation. I was simply asking questions and trying to bounce some ideas off her, but she was very dismissive and unprofessional. I’ve never had an experience like this at this location—or at any Cosmo Prof—and I was extremely unimpressed.

I always come here but in the past couple years this is the 3rd time I’ve arrived around 8:10-8:15 in the morning and no one is here. Store is still closed and supposed to be open at 8am. As a stylist I rely so hard on cosmo to be open so I can get what I need and be at work on time. Unacceptable

Great store to get my beauty supplies. The staff is always very helpful

Very bad service and apparently i need a license to buy ordinary shampoo what is this omg

Went in today and wasn't greeted... Which happens. But what happened next amazed me. The lady who came in after me was greeted and not only that told about the sales happening (10% off the whole store, kinda good to know) and then personally shown the best deals. When she checked out she was given a bag of samples as well. I was not. My experience like many other times has been cold, rushed, and unhelpful. I have been back four times looking for a specific color that they still dont have in. And the app and website aren't working! When I asked for something comparable they were no help. A couple months ago I was shopping last minute (about 20n minutes to close) the manager yelled through the store asking me for my number to verify my account. I have been shopping for years there. But am go