Cosmo Prof

ONLY FOR PROFESSIONALS. I walked in. Staff was super friendly and helpful. But when I went to pay, since I was not a member, I could not purchase. Only certified license hair stylist are able to purchase.

This Cosmo prof is closer to my house than covinas but I prefer to go to the Covina location. The reason for this is because I went one time about 1 year ago and didn’t like the experience. It felt hostile speaking with the staff and unwelcoming. Recently I decided to give it another shot. Again was unsatisfied, there was only one sales educator on the floor and they didn’t greet or discuss products with me. I looked for her and asked questions and it was almost attitude like when I got a response. I immediately did not like the vibe and left to Sally’s in the plaza next door. I was ready to purchase product to but tbh the vibes were not it so I had to leave. The store is literally revolving around the beauty industry… be beautiful inside and out. Idk but I’m buying stuff for my hair and I

Coming twice, nobody open in the business hour That’s a really terrible 😫😫😫😫 10/27 12:35ℙ𝕞 10/26 12:00noon

I had a great experience today. I was greeted when I came into the store. Jessica was so patient with me. She didn’t make me feel rushed (as I can be indecisive sometimes 🤦‍♀️ ) She was knowledgeable about the machine that I was interested in. Although she was busy she took the time to get me the right machine to fit my preference. Elizabeth was also great! She also took the time to help me with the coupon discount. You ladies are amazing and that’s why I am giving this store 5 ⭐️⭐️⭐️⭐️⭐️

My daughter and I had a very unpleasant experience today. Right from the moment we walked into Cosmoprof. The employee didn't greet us or say hello. Instead, she immediately asked, "Do you have a membership?" My daughter replied yes, but then the employee asked us again, "Do you have a membership? Because I am going to be asking for your ID," with a lot of attitude and bad energy. The store was empty, so there was no reason for her to be overwhelmed. This encounter made us feel uncomfortable and unwelcome. She clearly needs customer service training. I'm sure this isn't the first time someone has experienced this kind of rude behavior. This store needs to improve their customer service significantly. We were enjoying our Sunday and this attitude made us feel as if we were about to steal. T