Cosmo Prof

Shout out to the one worker who was running the shop alone yesterday. She greeted me right away and updated my number in my account without me having to ask, and had my order ready on time also. Definitely better customer service than I’ve had before at other Cosmoprof’s in the past!

If I could give this location zero stars, I would. Unfortunately, this has been the most disappointing Cosmoprof I’ve ever visited. The selection is very limited, and the customer service is consistently lacking. I have never once been greeted or asked if I needed assistance. On my last visit, I stood next to two employees without acknowledgment, while another walked by without a word. It feels as though staff are more focused on stocking shelves than helping customers—yet even the inventory is underwhelming. As a licensed professional, I rely on quality service and support, and I will no longer spend money at this store. Instead, I will place my orders online. I truly hope Cosmoprof Chattanooga can improve, because professionals deserve better.

Front door locked with a handwritten sign “not open to the public,” and no staff available to let anyone in - during open business hours. Yes, I understand this store is for licensed professionals, but you can’t even get inside so what’s the point? The location in Hixson does not have their doors locked like this. I don’t understand.

I normally always have good service but today Mason decided he wanted to close the store 10 mins urly and I needed a salon product I drove out of my way to buy as gas is 5$ a gallon . This was a complete inconvenience to me Wasn’t appreciated ! His convenience was my inconvenience signed long term customer!

Every time I come In This store it’s something different!! Customer service is horrible minus a few here and there and that’s typically the new employees that don’t last long!! From saying if I don’t have my card they want sale to me, telling me my card is expired on several occasions and it wasn’t, to I’m sorry you have to spend the amount in returns without a receipt because they have no way of looking at your transactions!! They are not updated and I believe they hire the rudest people they can to work here!! One day you can use a card the next day it’s expired and without your physical license you can not renew but yet wait till shift change and your card isn’t expired anymore!! Get it together cosmoprof it’s not like you sale gold here!! I will not be back are business officially is