CHANEL Fragrance and Beauty

Best best best. I wish I could give them 20 stars because 5 is not enough. Everything is beyond amazing. The best customer service you could ever ask. I went there for perfume workshop and it was wonderful. All the staff were amazing, they are all exceptional and amazing . Super professional, and great. I love it.

The sales associate who first assisted me did not handle the situation professionally. During checkout, she was simultaneously attending to multiple other customers, even though several other employees nearby were not assisting anyone. Because of this, completing the purchase of just one lipstick and one eyeshadow palette ended up taking much longer longer than necessary. She also took the complimentary samples meant for me which she retrieved from a room and handed them to another customer who had never interacted with her during my checkout, - “keep it. It’s free” . and then turned back to ask me what kind of samples I wanted—an impolite and unprofessional way of handling the situation. I don’t like to complain but this really turned out to be a rather unsatisfactory experience.

This is the first time that I've actually ever gone into a Chanel store I was looking for Madonna's favorite perfume and I finally found it a bit expensive but you only get to live once so I treated myself to one of Madonna's favorite perfumes that I'm actually enjoy

This Chanel boutique is awesome and Raul is simply amazing! He is patient, knowledgeable and an absolute pleasure to be around. I came back after browsing a few months ago because I remembered how well Raul treated me when I didn't even buy anything... This time around I purchased a bottle of Allure Homme Edition Blanche and I could not be more pleased with my overall experience! Thank you so much Raul!

I’d give this place zero stars if I could. I bought two perfumes -Coromandel (I opened/tried this one) and 1957 (I didn’t open this one). The experience I had trying to return these fragrances at the century city Chanel boutique was the worst shopping experience I’ve ever had. I purchased a bottle of the coromandel fragrance and after wearing it for a bit my neck became red and itchy. Before buying, I’d asked the associates at the Americana location what their return policy was and was told “14 days with light use”. I’ve only had the perfume for 3 days so I’ve barely used it, however the sales person at century city, Evi, didn’t even bother to look at the bottle to assess if it was lightly used. She said she wouldn’t accept the return because they don’t take anything that’s been opened. I