Bluemercury

I just bought my first item in this store, and it was overall such a wonderful experience. The Store Manager, Gelila Desta, went above and beyond to provide exceptional customer service. She was extremely patient, kind and knowledgeable on the shade of tinted moisturizer that I needed. Thank you!

I live in NYC and go to Bluemercury stores all over, but Mosaic is my absolute favorite. I've always had a wonderful experience there, but Gelila is the absolute best, knowledgeable about the products and always recommends exactly what I need. I always make sure to stop by the store when I am in the area!!!

I wish to write the review for Elizabeth and Margaret. I was at that store today 6/3/22 and it was an amazing experience! Those ladies are better then any beauty advisers I ever met. Amazing! I’m so impressed that I decided to write this review. They chose my makeup I’m so happy because they made me to look so good! If you need someone for a excellent makeup go there don’t hesitate because they will make you look stunning l! Thank you so much ladies you are amazing!

I visited this store today around 5:26pm and found two employees with NO customers. As soon as I entered, one employee gave me a once-over without greeting me or acknowledging my presence. After waiting a few minutes, another employee said "Hello" with a very arrogant tone. I obviously needed assistance. Needless to say, there was no customer service. To be fair, one of the employees looked like she was in the middle of a training, while the other lady with the arrogant tone busied themselves with cleaning and seemed to give me unwarranted glances. I def recommend making the extra trip to go to the Arlington or Old Town Alexandria location - as they have amazing customer service! Stay away from this location.

Larry Forlong needs to brush up on his customer service skills. The communication was arrogant. After he refused to accomodate my needs (I was asking for a sample of a new eye cream) I purchaced the $ 61 cream anyway, and it was first time I left the store without the brend bag and samples. He didnt even offer a bag. So I through the cream in my purse and left.