Bluemercury

Wow! The staff at Bluemercury are absolutely amazing. Every employee was friendly, welcoming, and incredibly knowledgeable. I have extremely sensitive skin with severe allergies, and they helped me find a full set of products that work perfectly. The store and service are truly five stars all the way!

Lauren was a great help, she found something for me to replace a product that has been discontinued. Truly professional manner

Warning: do not go to this store unless you want to be humiliated. I could if I can put zero star. I used to like this store, but they recently hired an associate who is very dismissive and unhelpful. I came to redeem my "birthday gift", which was already a month late when they sent me. She said they were out of stock, but she refused to tell me when will the stock comes back. She said they would not call or hold on that gift for me when the stock comes back. Nothing, no help. Instead, she told me to call every day to check. I thought it was a joke. What is the total value of that gift? $10 maybe. She made it sound like as if I have plenty of time and visit or call their store everyday just for that $10 gift, by saying "You still have a whole month to redeem your gift." Did I say their sto

I love blue mercury, but won’t be back. The male employee that works at this location was pushy and super rude. I needed 3-4 items from there: la mer, a new mascara, and foundation. He told me upfront that he leaves earlier than the other workers but is staying late just for me… then 2 minutes later asked if I was going to buy something or should he leave, then asked if I was just “pretending” to want items because I didn’t want to make him feel bad. I told him I just need more time to look and he huffed and started pressuring some other lady (clearly not the end of his shift). I left with no items. Not sure if the team earns commission, but you lost my business.

Used to love the staff’s that were helping me. I spent pretty good amount of money whenever I visit. I love getting high quality skin cares and ALSO really appreciated getting a great sample items , it helped me find out few other brands that I never knew that works great for me . I’ve been there twice since the whole staff changed and there’s always one manager that works there who’s so stingy about giving out samples and tells me they never get samples in anymore which it’s hard for me to believe. Plus she gave me bag that someone already used or returned. It just feels icky putting my new items to take home with someone’s return blue mercury bag. Probably won’t go back to that store but definitely start going to different locations.