Beauty Empire 30

This store sells damaged products and refuses to exchange or refund for the products. They also have no type of customer service whatsoever and when you ask to speak to a manager, they bring out a non-English speaking child who does not know how to interact with customers. They also pick and choose when they want to enforce the all sales are final, no exchanges and no returns policy at their discretion. Would not spend another penny in this establishment if they were the last beauty supply store open on this side of town .

I went to the store on a Sunday evening the door sign said that they close at 7pm I made it to the store door at 6:53pm. The young lady at the door did not let me in I asked to speak to the mgr she said that he was sitting down. So I went back to my car and called the store it was 6;55 at this time and he proceeded to say that he was closed and I reminded him of what his door and online time was. So this tells me that they do not value me as a customer and I will no longer spend my money where the owner/mgr could care less if I shopped with them. I will not shop with them anymore and tell my friends of the horrible experience I had with them. Bottom line if you close at 6:50pm then have that written on your door not 7:00 pm this is false advertisement.

Melissa with the glasses was so kind and patient. I came in for lashes. Left with 2 sets of individuals, 3 pair of earrings and 3 nose rings. Service is Everything!! She's such a gift!! God Bless her sweet spirit!

Pay attention to what they charge you!! I was charged 19.99 for the Purple Pack hair when it was 17.99. I bought it to cashier’s attention so she radioed another employee to check the price. It was 4 packs on the rack and I needed 3 of them. Apparently they were in the wrong spot but that wasn’t my problem or mistake. There isn’t a price up there stating that the hair is 19.99. The price went from 17.99 straight to 24.99. If I wasn’t pressed for time I would’ve left and never purchased from here. The store is organized and clean but they need to get their prices together. I will not be returning. Y’all should try this BLACK OWNED beauty supply store in Baytown named LUX. The staff is friendly, attentive and informative about the products that they sell (LUX).

Horrible experience I'm a new customer and I went in and purchased some hair I wanted at first made it to the parking lot And decided hey I want a different kind of hair I walked right back in and request a refund to be told they do not do refunds all sales are final. So of course I was very mad I paid &7.90 for some hair I want even use and was not advised this upon purchase. DO NOT BUY FROM HERE