Bath & Body Works

I love Bath & Body Works, but this location truly needs improvement especially at the register. The employees on the floor are very kind, welcoming, and helpful. However, the checkout experience is extremely slow and unprofessional. The line was 10–20 minutes, which is unacceptable for a store in this area. When I finally got to the register, the cashier immediately began talking about memberships while I was clearly in a rush. After I politely told her I needed to go, she claimed that one of my sanitizers was broken. I explained that I didn’t have any sanitizers, only four body lotions and one lipstick, but she looked at me like I was lying. I asked her to pass me the bag so I could check the items myself, and her attitude changed completely in a negative way. For a store in such a high

The team at this store is wonderful. I tried to use the customer service online and they were of no help. I bought a bunch of wallflower 2-packs during a sale and they sent me all the wrong scent. The manager Donna, and sales associate Michelle, were super helpful and exchanged the product for the single wallflowers for the same cost. They made it super easy and apologized for the error, even though they didn’t cause it. They truly understand customer service and help to make it an enjoyable shopping experience.

This was an interesting experiment that I had to deal with. I went into this location in the past dolled up and very fancy after work. The lady/associate that helped me out named DONNA was very kind and very aggressive and willing to do whatever it took to please me.. As I spent my Hundreds of dollars, of course she loved helping me.. As I went in today, November 23, 2025 I encountered the same woman as I came from the gym and had no makeup on and honestly didn’t care what I looked like, but I was completely treated like a bum off the street and while I was waiting around. She actually had the nerve to act like I was going to steal something. I have a pretty good instinct of how people treat others in. This really was disappointing that Bath and body Works actually would hire somebody that

This store is horrible! It never fails every single time my order is canceled. This time I placed a order they waited 17 hours before they even got to it, item was in stock. Then send a email telling me my order is canceled. Customer service is just horrible as well! I will just make the drive into Altamonte from now on. At least I know I will get better service!! B&BW you really need to have a secret shopper review this store.

You order online, they confirm it is ready to pick up but the store is CLOSED, and they claim they can’t make any “transaction” even though I already paid online and drove 25 minutes to get there, if your store is gonna be closed, then don’t waste people time by confirming orders they won’t be allowed to pickup right away, it’s common sense!! ***UPDATED*** After driving 25 minutes for 4 days to go pickup my order they end up canceling it, but who gives my coupons back? I used 2 cupones: 1 for $18.99 product and 1 for 9.99 product + additional products that they already gave the money back, but I also want my coupons back or my original order….