Bath & Body Works

Bought on-line for in-store pick up - - HALF my order was available- store manager rudely said candles were out of stock even though I had confirmation they were READY for pick up- NO offer to substitute for what was in store- she just brushed me off and gave me the customer service number to call - AND …. If that wasn’t enough…. She NEVER credited me for the 4 candles!! Had to call CS to get a refund - 35 more minute phone call plus wasted 30 minute drive to the mall - VERY upsetting for a LOYAL BBW customer who spends hundreds here every year- BBW needs to remedy their website to ACCURATELY INFORM what is available for pick-up in real- time so to save customers from making unnecessary trips

Gave a 45 min timer to pick up an online order and said would cancel if not there in time. Thought later in the day would be an appropriate time to grab it. Never realized there was that much urgency behind hand soap. Will get soap at one of the hundred other options available. Thanks.

This past weekend I went to Trumbull mall for a walk. So I stopped by bath and body works to look around. While looking I came across this spary call ( Freshwater). It smell really nice 👌. So I picked one plus two different ones which is not in the picture. So guys go and get one you will not be disappointed..my wife love. And you know what that means 😏 😉.

Sabrina was very helpful and had great customer service skills.

Favorite store for all my favorite scents. Always good to shop with their coupons and deals. I always refill my plugins here .