Bath & Body Works

The workers are very nice and welcoming. What I have noticed is that when you buy online for pick up, the products have often been returned or damaged in some way. You would really have to check your products when you do online purchase and pick up. The products and overall very good and great gifts and the staff members are pleasant.

The systems at this location need to be reworked, especially for the holiday. The girl who greeted me at the front was super friendly and helpful, but when I went to pick up my order, there was no sign indicating which line I should wait in. There were 3 girls ant the register and once I got to the front after already waiting in line, instead of being helped, I was told that I had to wait in another line to pick up my order. I said there needs to be a sign for obvious reasons and of the girls rudely retorted, “We don’t have that.”’ This was around 4:30pm on a Tuesday. Some of your workers probably should go through customer service training again.

My boyfriend and I visited here about a week ago, we came here during their $5.95 body lotion day and we were able to find a lot of good stuff while saving a lot of money especially since we also had some BB&W coupons too. The store as a whole was very nice and the staff was also very nice and helpful. Will definitely come back again.

I called in advance to ensure that they still accepted exchanges on faulty wallflower plugins and they told me yes. I later go in to make the exchange and purchase 6 refills only to be told that I was misinformed and they would not accept the exchange due to policy. Zero accountability from this location and a lost customer.

This location is usually a treat because it is in this very busy mall. Nice staff, plenty of merchandise, and always a sale going on. It was my 16 year old daughter turn to shop by herself and they treated her like a queen. She was really nice for the rest of the day because she had fun walking through the mall and shopping at other stores to. Thank you to the staff at the locations I frequent for always making my BBW trips a gem and money saver with the sales.