Bath & Body Works

Towson, MD · Beauty supply store

Rating
4.5/5
★★★★★ 4.5
Reviews
20
Rank in Towson
#34
of 81 salons
City Percentile
40%
rating percentile
Address
Bath & Body Works, 825 Dulaney Valley Rd, Towson, MD 21204
Phone
(410) 296-4167
Website
www.bathandbodyworks.com/?cm_mmc=local_BBW00144
Status
Closed · Opens 10 AM

Bath & Body Works is a salon located in Towson, MD. It is one of 81 salons listed in Towson. Its 4.5-star rating matches the Towson city average of 4.5 stars. There are 10 photos associated with this location.

About Bath & Body Works

For over 20 years, we've created the scents that make you smile. Whether you're shopping for fragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our... More

Hours

Saturday10 AM–8 PM

Customer Reviews

★★★☆☆ 3.0 Geraldine M · Mar 2026

The workers are very nice and welcoming. What I have noticed is that when you buy online for pick up, the products have often been returned or damaged in some way. You would really have to check your products when you do online purchase and pick up. The products and overall very good and great gifts and the staff members are pleasant.

★★☆☆☆ 2.0 Patrice Silver · Dec 2025

The systems at this location need to be reworked, especially for the holiday. The girl who greeted me at the front was super friendly and helpful, but when I went to pick up my order, there was no sign indicating which line I should wait in. There were 3 girls ant the register and once I got to the front after already waiting in line, instead of being helped, I was told that I had to wait in another line to pick up my order. I said there needs to be a sign for obvious reasons and of the girls rudely retorted, “We don’t have that.”’ This was around 4:30pm on a Tuesday. Some of your workers probably should go through customer service training again.

★★★★★ 5.0 Nicole Flood · Nov 2023

My boyfriend and I visited here about a week ago, we came here during their $5.95 body lotion day and we were able to find a lot of good stuff while saving a lot of money especially since we also had some BB&W coupons too. The store as a whole was very nice and the staff was also very nice and helpful. Will definitely come back again.

★☆☆☆☆ 1.0 Damian T · Jan 2026

I called in advance to ensure that they still accepted exchanges on faulty wallflower plugins and they told me yes. I later go in to make the exchange and purchase 6 refills only to be told that I was misinformed and they would not accept the exchange due to policy. Zero accountability from this location and a lost customer.

★★★★★ 5.0 Cynthia D. She-Her-Hers · Aug 2021

This location is usually a treat because it is in this very busy mall. Nice staff, plenty of merchandise, and always a sale going on. It was my 16 year old daughter turn to shop by herself and they treated her like a queen. She was really nice for the rest of the day because she had fun walking through the mall and shopping at other stores to. Thank you to the staff at the locations I frequent for always making my BBW trips a gem and money saver with the sales.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Beauty supply storeCandle storeCosmetics storeGift basket storePerfume store

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This listing is informational. Contact the business directly to verify credentials, services, and availability.