Bath & Body Works

Staff here aren’t very helpful. That’s fine, I don’t really mind that but if the store assembles the “Test Me” items themselves then everything should have it available. Picked up an item placed in the test me, worker said “sorry, no tester is available for that” and walked off. So… make the tester..? It can’t be that hard to open a wallflower and slap a sticker on it that says “Try me.” How am I going to buy a scent if I don’t know what it smells like beforehand? Bridgewater commons is a lot more accommodating.

I was extremely disappointed with this experience. I entered the store to purchase lotion and soap, only to be told to leave because the store was supposedly closed and staff did not know how we got inside. The door was unlocked, which reflects a clear failure in management. What was most frustrating is that we were paying customers, ready to make a purchase. Turning away paying customers makes no sense and is unacceptable, especially when the situation resulted from the store being left accessible. The way this was handled was unprofessional and left a very negative impression.. especially since I’m a loyal customer who frequents this store often

had a disappointing experience with the cashier during my visit. She was rude and dismissive throughout the interaction, which made the checkout unpleasant. When I asked for a bag, she told me there weren’t any available — even though I could clearly see plenty right behind her. It came across as unhelpful and unprofessional. I usually expect at least a basic level of courtesy at the register, and unfortunately this experience fell short

Walked in and asked for an item they said they were out of stock. I asked if their were any in the back she said no and I accepted it but when I was in line I saw who I think was the manager and who I asked pull one from the back and hand it to a customer who seemed like was her friend. I think it should be fair for everybody and that nobody should get special treatment employees are not allowed to hold stuff all the way in the back just because it’s their friend.

This facility is very clean and very organized. Shelves are fully stocked and well organized. This was my first time coming here because I was in the area. I can honestly say it won’t be my last either. The staff greeted me as soon as I walked in and gave my family and I that welcoming feeling! Customer service could not have been any better. Guys keep up the great work!