Bath & Body Works

Andrea I believe her name is. She’s very rude. She has poor customer service and shouldn’t be in retail. Aside from that I find good stuff here . There’s always a good sale but her poor attitude earns the store a 1 star.

Andrea and Narjis gave me a terrific, smooth and easy shopping experience today and were so sweet! I was anxiously navigating the new Disney launch and trying to make sure I got everything I wanted. Andrea was a huge help and helped me through the whole shopping and checkout process, and she was so warm, patient and accommodating. I also want to shout out Jocelyn, who is always so friendly and sweet every time I see her! You guys are fantastic, thank you :)

The store was clean and one worker was very welcoming. The store manager and other workers were rude and very hot-headed when I asked a question about the sale that was going on. This was my first time coming to this BBW location and its safe to say that I will come back but won't talk to any worker. I have never had a bad experience with BBW but wow this had my heart racing I was very angry. I understand that everyone has their bad days, we are all humans. But you are in a work setting, a professional setting, so act professional.

The manager at Bath & Body works in Norwalk, CT is the warmest personality you will ever meet. Narjis is professional, knowledgeable and overall the best Manager of any Bath & Body Works store. The store is so inviting and organized. The staff is pleasant and always there to help you. The store never smells strong since they allow testers on paper which helps with people who get overwhelmed by too many scents. The Sono mall is fantastic but you must go to Bath & Body works and meet the friendliest staff and manager, Narjis. Happy Shopping!!!!

Why is this place closed at 2:30 on a Saturday? And it isn’t reflected on google maps or on the main website for this store. I even called and there is nothing on the voice mail indicating that it is closed. It is annoying to park, pay for parking and wind through the maze of the place just to find it closed. I went out of my way to run this errand today. Just communicate, please.