Bath & Body Works

This store is way better than the mall even if sometimes things go out of stock faster. The staff here is so kind and a blast to chat with. The mall ehhhh I’m good 😆😆 Keep being awesome

Bath and Bodyworks does not like to rectify their mistakes. I visited the Middletown, NY store today to purchase some candles. I saw on the app that they had 3 wick Mahogany Teakwood candles for $6.73, in store they were $26.95. I was told by the cashier that in order to get them at the lesser price I would have to go on the app and have the candles shippped. When I placed my order for 4 candles through the app I got a message stating not in stock. I then changed my order to store pickup and got the message saying out of stock, yet the shelves were filled. I spoke to the store manager showed her the app screen and was told there is a glich in the app and if she changed the price she would get in trouble. If the app is malfunctioning they should fix it but give me the 4 candles at the price

Melanie was such a sweet and pleasant associate to deal with! She is an asset to the store and has warm & positive radiant energy

Ali was simply amazing. Had some issues with address and coupons and she was quick to tell me who to call to get it rectified. We just moved and I hadn’t been getting any coupons for 7 months. She was patient and listened to my complaints and provided resolution. Many times I think the ball gets dropped with customer experience at BBW stores, in this case it was the opposite. Thanks again Ali for your help and kindness (from the Woodbury commons lady)

On top shelf with the seasonal scents, let a lone always some kind of sale going on. I actually prefer WhiteBarn, which is the brand over Yankee Candle. The 3 wick burns much better than a single wick in a jar. These are a few of the many scenes they carry. If the seasonals have passed in the store, there is still a chance the online stores will have them.