Bath & Body Works

Need to really work on their customer service skills. The greeters are about the best service you're going to get at this location. I stopped by on 3 occasions while in the area and have not seen where the cashier's are kind or treat all the same especially the one with all the nose ring hooks. Words should always be kind to customers you never know who they are.

Came here today excited to be doing something I enjoy, shopping for candles!! My son (6) and I entered the store at 10:58 as soon as they opened. The lady at the front (light brown skin with curly hair) was putting the candle bags together. I received a bag and began smelling candles. Not even a minute later, my son asked if he could get candles he liked. I said sure and went back to get a candle bags for my son. I told her hay my son will be shopping for his own candles (probably gifts) and need a bag for himself. Well this lady thought it was a great idea to tell me with my son there that he couldn’t have a bag… a candle holder bag that they give to customers for FREE! It wasn’t until I told her to be smart about her decision otherwise I was going to get the manager that she decided to

The associate who checked me out was very unpleasant. Her name was Lisa. She was neither helpful nor friendly and had a slight tone when talking to me and was quite distracted as well. The associate didn't offer to help when I had an issue and she was so focused on what other cashiers were doing.

Came in to this location today. Found the store manager to be the absolute worst person ever. Over heard her talking to a women who was looking for a job. She was so rude to this young lady. She made a point to make she sure everyone in the store knew she was the only manager. She made it so clear that she has assistants. The pure shrill of her voice will haunt me for the rest of my life. One of the most absolute obnoxious managers I've ever heard. I can only imagine if she treats guest this way or people looking for work how she treats the rest of the employees. Bath& body works needs to do better on training their management staff. All the other assistants or assistant managers, may I say have way better attitude than this evil general manager.

Three stars because the cashier was very nice and the store manager (?) was helpful; however, I feel I wasn't given a truthful answer. I attempted several occasions ordering online for store pickup. Each time after entering the selection of pickup and my correct banking information the following message appears: "There was an issue placing your order. Please review your shipping details or update your address." It was explained to me by the SM they only accept so many online orders. So I called customer service to verify. After nearly 15 mins. I got a rep who had broken english and from what I could understand he was giving me double talk. Before the call I opted to do a survey at the end. However, at the end I did not hang up but didn't get the survey. There is no email for them.