Bath & Body Works

All staff here are super friendly, knowledgeable and accommodating. Definitely keep an eye out for their sales and deals, otherwise they are outrageously priced!

Very clean, organized store. They have lots if staff , and lots of holiday items. I bought some stocking stuffers at a good price.

I went in with my friend for her birthday today, and the woman at the counter was so rude. She was annoyed with us for asking how to use the birthday reward, so we just paid full price and left. Extremely disappointing. My friend was sad to be treated this way on her birthday. Please work on your customer service.

The staff was very friendly and greeted us as we entered. Some say that's their role, but I can tell you most stores I enter, no one says anything. They asked about my shopping interest and made suggestions. I was actually only there to use a reward before it expired. However, the young lady at the register was super helpful and patient. I transposed a number for my phone number, and she worked it out to successfully use my reward. I can tell you that it does not happen like that as part of the Nirmal customer assistance. I visited this same BBW last year. I had coupons but didn't know how to use them or pull them up in my app. The sales associate didn't even bother to help or direct me on how to solve the issue. So this trip was a much better and more helpful experience.

Terrible Experience at this Bath and Body Works. So terrible that it was necessary I write a review. To keep the story short, I wanted to take advantage of the wallflower promotion this weekend and do an in-store pickup at my local Bath and Body Works. The store in Garden City Cranston was only able to fulfill half of my order. I drove to the Smithfield location (30 mins from my home) today (4/3/23) knowing they had the wallflowers I wanted in stock and I figured I would give the store my business instead of ordering online. I found them, went to the register, and asked the cashier kindly if she could honor the promotion because she could see I had tried to order them at my local Bath and Body Works but they had been out of stock. This promotion wasn't even 12 hours old. The cashier seem