Bath & Body Works

Overall, this store is fine. The employees are always kind and helpful when I’m in the store. However, for whatever reason, when filling buy online pick up in store-the orders are NEVER filled properly. I have literally never had a single store pick up order be correct. Today was just the last straw. I ordered 21 wallflowers, 3 different scents. My husband brings it home and I have 3 that have no tag, and one totally incorrect. Two of those are noticeably a darker color beige than the scent I actually ordered and the smell emanating from the bag is a mix of sandalwood and body odor. So awful! I also had a scent that was completely wrong-book shelf or some nonsense. It’s not even remotely close to the color or tag color of the correct ones. And one of them was leaking and noticeably wet. Ju

Gotta be the worst Bath and body Works I’ve ever been to all the employees just standing in the way, talking to each other, not even bother bothering with the customers. It must be the holiday help… The store was well stocked, but employees are not helpful whatsoever

Aly was very helpful. She helped me when I asked for something. She knew right where it was but what really impressed me is that when I up the wrong item, she went and got the correct item for me. That is what good customer service is all about.

Very unfriendly staff. Couldn't be bothered to look up for 5 seconds from their conversation to greet me let alone help me in my search. Two employees too busy yapping away and checking their phones to do their job. Will not waste my time at this location again.

Unfortunately I have to give this store a 1 star review because of the behavior I received today. I had a coupon specifically for the semi-annual sale for $10 off $40. The girl at the register told me that I had already used it. I don't see how that is possible since I just opened it that morning. She said bath and body works sends out the same coupons before Christmas with an expiration date of 12/24 and then new ones for the semi annual sale with expiration dates of 1/12 but the coupons are apparently the same. So if you shop before Christmas and then get new coupons to come shop the sale she said they will be the same. I called the corporate office who said that is false. But no one could tell me why it said my coupon showed it had been used when I just opened it that morning. I just am