Bath & Body Works

Worst service ever I went to pick up and they told me they didn’t have the lotions I ordered I literally saw them in stock they suck. Keira the manager sucked as a person had an attitude since I walked in. I don’t recommend this bath and body works this place needs new people or needs to be shut down

Apparently this location doesn't care about customers as the complaints never seem to be resolved. If you are a person of color you are treated differently and this isn't even playing the race card as I was there Saturday and followed around the store by an older lady who was the same race as myself. I simply left and went next door to T.J. Maxx and received better items and better service. You shouldn't mistreat anyone however to mistreat customers when other options are so close is insane.

I am beyond frustrated with my experience at Bath & Body Works today. I went in to buy the new Disney Moana fragrance for my 5-year-old daughter, and from the moment I walked in, I was treated like I didn’t even belong there. I was the only customer in the store, and instead of being greeted, I was met with complete silence. I could hear the staff chatting away at the counter, but not one of them bothered to acknowledge me. I stood there for 10-15 minutes, trying to decide on a fragrance, and not a single person said a word to me. Then, as soon as another customer walked in, the staff suddenly sprang into action, greeting them like long-lost friends. I couldn’t believe what I was seeing. I turned around and immediately saw the difference in how I was being treated, and I knew exactly why.

Lafayette is a very friendly and welcoming employee. He brightened what was somewhat of a difficult day when I came in today and boosted my confidence. He’s going to make people want to keep coming back. I bought more than I intended because he made me smile. Keep him around!

This was the worst experience I've ever had at Bath and Bodyworks. I walked in, not 1 greeting. They had a 60 percent off sale today..no one in the store mentioned it. No hello. Or anything. The cashier JR WAS the worst associate ever. He was on the floor when I walked in, but didn't ask if I needed help, which I did. He simply looked directly at me and said nothing. Then there was also a black African lady who was obviously wearing a wig, walking around. Looked at me and kept walking. There weren't many customers in the store so there was no excuse. At this point instead of buying a lot of items, I opted to buy only 2. As I waited to checkout, the store manager was helping an elderly lady. JR walks up to the register, and instead of checking me out, he stood by the manager and watched