Albertine Couture Hair Salon – Hair Braiding & Natural Hair | Dumfries

I guess it’s my turn to have a bad experience. I’ve always thought those negative reviews were exaggerated because every visit I’ve had to this salon before was great. Today, though, I went in to get my sew-in taken out, and what a disappointment. The stylist removed my sew-in, washed my hair, and blow-dried it. But during the blow-dry, it was all yanking. After that, she detangled my hair with a small-tooth comb. Then she just plopped my hair on top of my head and said I was done. I asked for a flat iron, and I overheard another worker explaining it in their language. The stylist came back saying she didn’t know how to flat iron. I asked again for clarity, and she confirmed—no idea how to do it. I said, “There’s no way I can leave like this.” Now it’s 9:51 p.m., and after sitting there fo

I didn’t have a great experience on my first visit. I made an appointment showed up and there was no available stylist. They were unable to service one of the clients who left shortly after I arrived but if it wasn’t for that, I would’ve had to wait several hours. In addition to that, I booked for a style that stated hair was included on their website to be informed it in fact was not for that style. The stylist accommodated me and did a different style and it looked good so I let it be what it was.. decided to come back and give it a second chance before vacation. Everything started great, the stylist was getting through fairly quickly and I had no complaints. When there was approx a quarter of my head left she advised she had to leave and one of the other 2 stylists working on 1 head wou

I spoke with Albertine by phone to discuss a potential appointment. During that conversation, she confirmed that I could pay in cash and that the shop had weave available to match my honey-blonde hair color. We also discussed the price, which was quoted as $180, with a 10% promotional discount advertised online. I additionally agreed to a hair wash for $15. Based on this information, I expected the total cost to be approximately $174, give or take a few dollars. However, upon arrival, I was charged $213. Albertine refused to honor the advertised and previously discussed pricing. In addition, the shop did not have weave available that matched my hair color, and because my appointment was scheduled before nearby beauty supply stores were open, I was unable to purchase my own. Communication

I am writing to formally express my concerns regarding the service my daughter received at your establishment this morning for an appointment that was scheduled the night before. We arrived at the shop at 10:00 AM as scheduled. However, the stylist assigned to, whom I believe was named Dufie, did not arrive until approximately 10:25 AM and did not begin working on my daughter's hair until 11:40 AM. Throughout the appointment, the service was extremely unprofessional. The stylist was very rough while handling my daughter's hair, frequently jerking her head and pulling with excessive force when the hair did not cooperate. Additionally, she was repeatedly on her phone, often stopping the braiding process to engage in personal conversations, which caused significant delays. Midway through th

If I could give zero stars, I absolutely would. For starters I booked an appointment for 9:00 a.m., and of course I was on time. When I got there their faces were confused as if they didn't know about the appointment.. fine, shortly after the braider that was supposedly going to do my hair arrived.. now they don't have the hair that I want; however, when I booked the appointment a picture was sent and whoever I was texting agreed to the style and gave me a price. Okay great, they asked me if I can go buy the hair.. I go but the hair and come back, and wait another 30 minutes at this point this is about an hour and a half. They assure me somebody's going to do my hair. After the 2-hour Mark I said hey I'll just do this some other day, but the young girl insisted she's almost finished and is