Zhen Zhen Spa Massage

I called ahead to ask about availability and was told there would be an opening in 30 minutes. I confirmed the price during that same call and said I would arrive in 30 minutes. I arrived about 25 minutes after the call. When I walked in, a woman at the front told me it would be 30 minutes. I said that was fine and indicated I would wait on the couch in the front of the shop. She then told me I was not allowed to wait there. I explained that it was 30 degrees outside and that I had been dropped off specifically for the appointment, so waiting outside was not an option. At that point, she changed her mind and said she was too busy to take me in 30 minutes after all. This was extremely frustrating, as I had called in advance, confirmed availability and pricing, and arranged transportation

The environment is good, the technicians are professional, and there is no sales promotion throughout the process. After pressing it, I felt completely relaxed all over and my sleep quality improved. High cost performance, full marks!

I would recommend this place to anyone — I've been here four times, and each visit has been better than the last. The therapists are outstanding, attentive, and professional. They are knowledgeable, caring, and truly put clients first. I look forward to every visit. Their prices are also very reasonable, making it a great value for the quality of service. I think this place is fantastic!

This is not your average spa..if you get what I mean. ICE should look into it.

If I could give 0 star, I would. I called this place 2 days prior for an appointment and confirmed a 60- minute full body massage. Arrived on the day of and immediately, the girl named "Kelly" informed me my session will be only 30 minutes as "we are busy now". I declined and told her I was booked for a 1-hour session, and I told her it was my first time there and should treat her clients well with a good first impression. She then agreed but immediately pointed me to the camera and demanded I pay NOW prior to the service and insisted on a $20 tip prior to the service, while continuously pointing to the camera as if I was not going to pay for the service. I advised her that their tactic was offensive and embarassing, and not a good customer service strategy, and I walked out of there. I w