Zen Nails & Salon

Stopped in today to get a pedicure. The people working were unwelcoming and acted as if we were bothering them and like they did not want our business. We simply left. Horrible!

Deplorable customer service. Yesterday, (12/24/18) I went in for my scheduled manicure. The owner (who sits directly at the entrance) chose not to acknowledge my presence with a standard greeting; clearly a selective behavior as I've noticed he greets others with excitement. I carry on to get my service with my usual tech. Approximately 30 minutes after leaving the nail salon I noticed a chip & advised my tech via text with a photo. She chose not to acknowledge. Backtrack to my visit (12/12/18): Jennifer stepped up to save the day and I appreciate it. There was an apparent mix up with my usual tech (she was out & was asked to return in a couple of hours and when I did so I was met with agitation, rudeness and unprofessionalism by the owner). Upon my return (2 hours) my tech was still n

My daughter and I both stopped in to get our nails done. We both got dip powder and within two days they are all chipping off. The experience in the salon was just as bad. We had one person working on both of us. It took about a two and a half hours to even get our nails done. Don’t waste your money or your time.

Called in the previous day for three people as I wanted to treat my family to a spa day. Arrived 10 minutes early and the nail technician treated me as a nuisance. I thought it was weird that there was only once technical given that I had three people booked. When I walked in, I was barely greeted. She then ask my family what color they wanted and they said none at this time. So then she said ''ok then clear coat''. But we requested none at all. None of the seats were prepared and had to wait for her to get the seats ready. She seemed to be annoyed that we were waiting to be seated and told us to go and wait in the lobby area in a very condescending tone. Additionally, the place wasn't very clean (which would have been more forgiving it the customer service was top notch). I am not su

Zen has always been an excellent experience for me. The other customers I see come in clearly feel the same. I am sad to read that some do not but I have been going every two weeks and hope to continue for many years.