Xact Pool & Spa

I’ve had very good experiences with Xact Pool when my home warranty, Fidelity, sent them for pool pump repairs. Various things have happened but Zack has fixed it each time. When he hasn’t had the part it’s come in pretty quickly and he’s alway timely getting back for the repair. Home warranty has covered everything except once for a waterfall repair (which is excluded from our contract). Xact still repaired it for a reasonable price.

Long story short is my Pool Pump went out and I couldn't clean my pool. I was going to be out of town for a while, I decided to drain my pool so it wouldn't get swampy, plus id like to remodel it. My warranty company sent out Xact pool and spa to review why my pool pump stopped turning on. The tech that came out only tested the clock panel area for 3 minutes and diagnosed that the clock motor was bad. A full month went by without any contact. I was denied because exact pool told my warranty company that my pump motor seized because I ran it while pool was dry, they never even looked at the pump motor. They told me clock motor, told my warranty company different. Straight up lied and caused a denial. Pool and Spa Doctors came out for second opinion and proved that they lied. Pump Motor was

Xact Pool & Spa and specifically John the owner is running a complete racket through American Home Shield. I have twice need repairs to my pool equipment and twice John has denied the claim for some bogus reason. He simply shows up denies the claim and collects his $100 fee then says he will do the work but that its not covered. Twice I have asked for a second opinion and twice the second pool repair contractor has fixed my problem under my AHS warranty. Stay away from Xact Pool & Spa they are a fraud and scam!!!!

seems like all the negative reviews are from people that have American Home Shield home warranties. I have the same thing and AHS is a nightmare. My U-Line fridge went out a year ago and there are literally 50 communications before they agreed it was not repairable and they had to give me a cash out option . The refrigerator is $3000. A year later still waiting for the check . 'It's in process" My infinity edge pump on the pool was not working and AHS sent Xact out. They called to set up visit over the phone and advised me it will not be covered as it is decorative even thought the edge pump puts water back into the pool. They would fix it but not under the insurance. I think they use AHS for leads and get AHS to deny coverage and then convert it into a cash sale . The problem is that AHS

Filed a claim with AHS American Home Warranty--bad company, don't use them, Xact provided wrong and false information to the warranty company and they denied my claim to fix the pool equipment. Fact:My pool electrical is on my property, not my neighbors. Fact: The electrical service is not Illegal, it was installed when the property was constructed. Our pool is not abused, it turned green when the filter stopped in December. I gave you this information before you came out on the service call. Steer clear of these guys.