Ulta Beauty

Abby did my hair the other day and I’m so glad I just so happened to pick her! She got me in early, reassured me my long hair was not an issue, where I’ve had a stylist complain in the past about the length of my hair (not an Ulta location). She has the best personality and made me feel totally comfortable. I LOVE what she did to my hair and will definitely choose her again if I need a haircut in the future.

Zero stars Quick summary: The store experience is abysmal and somehow actually worst since the last time I came to the store. The makeup stands were not clean , restocked, and items were put in the wrong places like Ross. I experienced unprofessionalism, passive racism, and poor customer service. The cashier was awful in ever since of the word. I noticed other people in the reviews mentioning mean girl behavior. It’s hard being the “mean girl” that’s better than the people you need to come to your store with undone messy hair, spreading makeup, and dirty clumped up lashes when your very much a grown woman. . . . . . . My full experience: When I walked into the store there was no greeting. The 1. cashier girl who would make absolutely clear that this behavior was initial makes eye contact

Francessca is a great employee with a fantastic work ethic. She helped me find all the ordinary products and walked me through each one explaining how they work in a skin care routine. I will always come back to this ulta even though it is a 50 minute drive for me.

The girl who works here was very rude to me. I accidently bumped into her and she acted like I assaulted her. I apologized and thought nothing of it but she kept trying to antagonize the situation. I was going to call and report her behavior later on but decided not to cause I couldn’t remember her name. I try to go to their website today to book an appt and their website blocked me? This chick went out of her way to block me from coming back when she was the one with all the attitude. This is wild.

I placed a very small pick-up order at Ulta before school pickup because my sister’s birthday is tomorrow and I needed something quickly. I’ve never used Ulta’s pickup service before because I usually shop in-store, but I currently have COVID. Since I didn’t want to expose anyone or walk around the store, I sent my 13-year-old son in for me. He had my phone with the barcode, the confirmation email, and his name was listed as the second pickup person. We went to the Round Rock Ulta location — a store I’ve heard negative things about but chose to give a fair chance. When my son walked in, a young Hispanic employee greeted him with kindness and offered to help. She asked for his name, and he showed her the order confirmation on my phone. He explained clearly that the order was for his mom.