Ulta Beauty

I went to Ulta Salon for the first time for a hair cut. The syltylist was Medina. She listened to me and understood exactly the style I wanted. She was very cautious to get the length right. Medina did an excellent job and my hair looked beautiful. I highly Medina at this Rockwall Ulta.

If I could give this place zero stars I would but I'll give one. My experience with this salon was absolutely terrible. First I was late due to traffic on the interstate and I immediately called to the hairstylist so my appointment wasn't cancelled. And she understood and waited for me to arrive. But come to find out when I arrived and checked in for my appointment her 1:30 appointment that was scheduled after me (at 1:00) was already sitting in her chair. And was super early. And she told me that crystal Gayle will be with me shortly after she's done with her 1:30 client. I was so confused cause it wasn't 1:30. I arrived at 1:22. When she ready for my consultation which was supposed to take 30 mins. Minimum not more. But she asked me general questions about my hair. She proceeded to ask m

This place is dirty; the bathrooms are the WORST. I’ve used the restroom here no less than 5 times in the last few months, and EVERY TIME, there’s either NO toilet paper in my stall or NO soap. No soap is INSANE. I’m talking no empty dispenser or anything. Just nothing. Disgusting. When you buy from here, you’re buying from employees that can’t wash their hands. I expect Ulta to care more for their employees and customers than this. Just disgusting. I told an employee last week about the soap and she just nodded her head. Today, no toilet paper. The employees aren’t very nice, and if you need help with an item and they’re talking to another employee? Good luck getting their attention unless you wanna feel like a jerk interrupting them. I’m done shopping at this location. I’ll take my Ulta

While I was returning an item, the cashier was very kind and not taking more time than needed. I assume her supervisor or coworker told me “if you can’t tell, she just got back from college” as if the cashier was taking too long. I told the cashier she was doing great. The other coworker said “you must have not been around here long”. I told the cashier again I thought she was doing good and there was no worries. The other coworker then said “don’t be nice to her, then she’ll expect it from us”. I told that employee that we should all be nice to everyone. I am extremely disappointed that an employee would blatantly treat another coworker rudely in front a line of customers. As well, encourage a customer to be unkind to a coworker. I hope the cashier knows she was doing a great job and shou

Everyone was super nice and helpful. I took my daughter and they helped her find her perfect match as well as gave great tips for her to try. We will definitely be going back.